Student loans
Access Group student loans complaints
Consumers have filed 121 complaints about Access Group's student loans. See the whole Access Group record.
Access Group against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Access Group | 0 | - | - |
Latest Access Group student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 8, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 4, 2024 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Sep 5, 2024 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jul 11, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 29, 2024 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 14, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 5, 2023 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Feb 4, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 14, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Feb 19, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 17, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Feb 11, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 6, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 28, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jun 20, 2020 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Mar 20, 2020 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Mar 5, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 15, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Aug 8, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Jun 18, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 7, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 13, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 1, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 16, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Aug 19, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 21, 2018 | Student loans | Getting a loanFraudulent loan | Explained |
| May 29, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 13, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 14, 2017 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Nov 29, 2017 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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