Student loans
Access Group student loans complaints
Consumers have filed 121 complaints about Access Group's student loans. See the whole Access Group record.
Access Group against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Access Group | 0 | - | - |
Latest Access Group student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 6, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 4, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jun 13, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 13, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 13, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Oct 27, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Oct 14, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Oct 14, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Oct 5, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Sep 19, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Aug 16, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jun 19, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jun 14, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jun 2, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| May 27, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| May 25, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 7, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 1, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Mar 31, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Mar 9, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Mar 8, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Mar 3, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Feb 17, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jan 28, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Jan 7, 2016 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Nov 22, 2015 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Nov 17, 2015 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Oct 26, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Oct 20, 2015 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Oct 5, 2015 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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