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Student loans

AES / PHEAA student loans complaints

Consumers have filed 13,061 complaints about AES / PHEAA's student loans, 206 in the last 12 months (+4%). AES / PHEAA answered 100% on time and closed 14% with relief. See the whole AES / PHEAA record.

AES / PHEAA against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest AES / PHEAA student loans complaints

ReceivedAboutIssueStateAnswerOn time
Jul 20, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Jul 20, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeFLExplainedYes
Jul 16, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsINFixedYes
Jul 16, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Jul 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Jul 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Jul 9, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingILExplainedYes
Jul 9, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOHFixedYes
Jul 9, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsCOExplainedYes
Jul 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Jul 6, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Jul 3, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Jul 2, 2026Student loansIncorrect information on your reportAccount status incorrectNJExplainedYes
Jul 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Jul 1, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Jun 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledHIExplainedYes
Jun 27, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedLAExplainedYes
Jun 27, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsVAFixedYes
Jun 25, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsFLExplainedYes
Jun 24, 2026Student loansIncorrect information on your reportAccount information incorrectWAExplainedYes
Jun 24, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Jun 23, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledSCFixedYes
Jun 23, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAMoney backYes
Jun 22, 2026Student loansIncorrect information on your reportAccount information incorrectPAFixedYes
Jun 22, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAFixedYes
Jun 19, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Jun 16, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsTXExplainedYes
Jun 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNVFixedYes
Jun 16, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedILExplainedYes
Jun 10, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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