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Student loans

AES / PHEAA student loans complaints

Consumers have filed 13,061 complaints about AES / PHEAA's student loans, 206 in the last 12 months (+4%). AES / PHEAA answered 100% on time and closed 14% with relief. See the whole AES / PHEAA record.

AES / PHEAA against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest AES / PHEAA student loans complaints

ReceivedAboutIssueStateAnswerOn time
Jun 8, 2026Student loansIssue with income share agreementDealing with provider of income share agreementPAExplainedYes
Jun 7, 2026Student loansIssue with income share agreementPayment issuesTXFixedYes
Jun 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceTNExplainedYes
May 29, 2026Student loansIncorrect information on your reportAccount status incorrectTXFixedYes
May 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
May 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILFixedYes
May 15, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
May 14, 2026Student loansGetting a loanConfusing or misleading advertisingCAExplainedYes
May 14, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
May 12, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsIDExplainedYes
May 11, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
May 11, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAFixedYes
May 7, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedLAExplainedYes
May 6, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGAExplainedYes
May 6, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Apr 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMOExplainedYes
Apr 24, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Apr 24, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Apr 22, 2026Student loansStruggling to repay your loanProblem with your payment planVAExplainedYes
Apr 21, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loan-ExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Apr 20, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Apr 18, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWAExplainedYes
Apr 16, 2026Student loansIssue with income share agreementDealing with provider of income share agreementFLExplainedYes
Apr 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMDExplainedYes
Apr 13, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Apr 11, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Apr 10, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsSCExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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