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Student loans

AES / PHEAA student loans complaints

Consumers have filed 13,061 complaints about AES / PHEAA's student loans, 206 in the last 12 months (+4%). AES / PHEAA answered 100% on time and closed 14% with relief. See the whole AES / PHEAA record.

AES / PHEAA against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest AES / PHEAA student loans complaints

ReceivedAboutIssueStateAnswerOn time
Sep 8, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNYExplainedYes
Sep 7, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedLAExplainedYes
Sep 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Sep 2, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanINExplainedYes
Aug 28, 2026Student loansDealing with your lender or servicerProblem with customer serviceMIExplainedYes
Aug 28, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNMExplainedYes
Aug 19, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Aug 19, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMDExplainedYes
Aug 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Aug 13, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWAExplainedYes
Aug 11, 2026Student loansDealing with your lender or servicerReceived bad information about your loanILFixedYes
Aug 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Aug 9, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsGAExplainedYes
Aug 8, 2026Student loansStruggling to repay your loanBankruptcyMOExplainedYes
Aug 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Aug 7, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAFixedYes
Aug 5, 2026Student loansIssue with income share agreementBilling or statement issuesTXExplainedYes
Aug 4, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Aug 2, 2026Student loansDealing with your lender or servicerReceived bad information about your loanDEFixedYes
Jul 30, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsILFixedYes
Jul 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAFixedYes
Jul 29, 2026Student loansIssue with income share agreementDealing with provider of income share agreementMIExplainedYes
Jul 28, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNYExplainedYes
Jul 27, 2026Student loansIncorrect information on your reportAccount information incorrectGAExplainedYes
Jul 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Jul 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLFixedYes
Jul 23, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes
Jul 23, 2026Student loansIssue with income share agreementDealing with provider of income share agreementOKExplainedYes
Jul 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Jul 21, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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