Student loans
AES / PHEAA student loans complaints
Consumers have filed 13,061 complaints about AES / PHEAA's student loans, 206 in the last 12 months (+4%). AES / PHEAA answered 100% on time and closed 14% with relief. See the whole AES / PHEAA record.
AES / PHEAA against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest AES / PHEAA student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 9, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 7, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 6, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 4, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Apr 2, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 29, 2026 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Mar 27, 2026 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Mar 27, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 27, 2026 | Student loans | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 25, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 25, 2026 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| Mar 24, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 19, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 17, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Mar 16, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Mar 12, 2026 | Student loans | Dealing with your lender or servicerCo-signer | Fixed |
| Mar 10, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 6, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 6, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 6, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 2, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 2, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 1, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 27, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 26, 2026 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Feb 23, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 23, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 22, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 19, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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