Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

American Express complaint log

The newest complaints about American Express, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 31, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeNJExplainedYes
Oct 31, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXIn progressYes
Oct 31, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYFixedYes
Oct 31, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYFixedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement-ExplainedYes
Oct 31, 2026Credit reportingIncorrect information on your reportAccount status incorrectMSExplainedYes
Oct 31, 2026Payday & personal loansGetting the loanMNExplainedYes
Oct 31, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Oct 31, 2026Credit cardsClosing your accountCompany closed your accountNCIn progressYes
Oct 31, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursWAExplainedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMAIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementGAIn progressYes
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysCAIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXIn progressYes
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportALExplainedYes
Oct 31, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardNJExplainedYes
Oct 30, 2026Credit reportingImproper use of your reportReporting company used your report improperlyARExplainedYes
Oct 30, 2026Credit cardsFees or interestProblem with feesPAMoney backYes
Oct 30, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCAExplainedYes
Oct 30, 2026Credit cardsOther features, terms, or problemsOther problemNYExplainedYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Oct 30, 2026Credit cardsOther features, terms, or problemsOther problemUTExplainedYes
Oct 30, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeCAIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementKYExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNJIn progressYes
Oct 30, 2026Credit cardsClosing your accountCompany closed your accountVAIn progressYes
Oct 30, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftCAIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardNJIn progressYes
Oct 30, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeTXIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardPAExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLIn progressYes
Oct 30, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNYExplainedYes
Oct 30, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitGAExplainedYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsPAIn progressYes
Oct 30, 2026Credit cardsOther features, terms, or problemsProblem with balance transferMDIn progressYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNYIn progressYes
Oct 30, 2026Payday & personal loansProblem with additional add-on products or servicesCAMoney backYes
Oct 30, 2026Credit cardsProblem when making paymentsProblem during payment processLAIn progressYes
Oct 30, 2026Credit cardsGetting a credit cardApplication deniedFLExplainedYes
Oct 30, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAIn progressYes
Oct 30, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCAIn progressYes
Oct 30, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Oct 30, 2026Credit cardsClosing your accountCompany closed your accountSCIn progressYes
Oct 30, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceWAIn progressYes
Oct 30, 2026Credit cardsTrouble using your cardCan't use card to make purchasesFLIn progressYes
Oct 30, 2026Payday & personal loansGetting the loanKYIn progressYes
Oct 30, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience