Complaint log
American Express complaint log
The newest complaints about American Express, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 28, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | In progress |
| Oct 28, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | Fixed |
| Oct 28, 2026 | Payday & personal loans | Getting the loan | In progress |
| Oct 28, 2026 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Oct 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 28, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Oct 28, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 28, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 28, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 28, 2026 | Credit cards | Fees or interestProblem with fees | Money back |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | In progress |
| Oct 28, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Oct 28, 2026 | Credit cards | Getting a credit cardApplication denied | In progress |
| Oct 28, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 28, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Oct 27, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | In progress |
| Oct 27, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 27, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Oct 27, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 27, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 27, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Money back |
| Oct 27, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | In progress |
| Oct 27, 2026 | Credit cards | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | In progress |
| Oct 27, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 27, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Oct 27, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Oct 27, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Oct 27, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Oct 27, 2026 | Credit cards | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 27, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 27, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 27, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works