Complaint log
American Express complaint log
The newest complaints about American Express, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | Explained |
| Oct 30, 2026 | Credit cards | Getting a credit cardApplication denied | In progress |
| Oct 30, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | In progress |
| Oct 29, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 29, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | In progress |
| Oct 29, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Oct 29, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 29, 2026 | Bank accounts | Debanking | In progress |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 29, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Oct 29, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 29, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 29, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | In progress |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 29, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 29, 2026 | Credit cards | Problem with fraud alerts or security freezes | Explained |
| Oct 29, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Oct 29, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 29, 2026 | Payday & personal loans | Problem with additional add-on products or services | In progress |
| Oct 29, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 29, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | Explained |
| Oct 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 29, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Oct 29, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 29, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | Fixed |
| Oct 29, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Oct 29, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 29, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | In progress |
| Oct 29, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 28, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 28, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 28, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 28, 2026 | Payday & personal loans | Problem with cash advance | In progress |
| Oct 28, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works