Student loans
Ascent student loans complaints
Consumers have filed 117 complaints about Ascent's student loans, 56 in the last 12 months (+56%). Ascent answered 71.4% on time and closed 4% with relief. See the whole Ascent record.
Ascent against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Ascent | 56 | 71.4% | 4% |
Latest Ascent student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 23, 2024 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Nov 25, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 8, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 4, 2024 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 16, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Aug 1, 2024 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Jul 16, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jun 25, 2024 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jun 25, 2024 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jun 12, 2024 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jun 3, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 11, 2024 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| May 4, 2024 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Apr 24, 2024 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Apr 16, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 21, 2024 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Feb 21, 2024 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Dec 18, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 28, 2023 | Student loans | Getting a loanDenied loan | Explained |
| Jan 31, 2023 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jul 22, 2022 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Mar 24, 2022 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 30, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 26, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 21, 2021 | Student loans | Getting a loanProblem with the interest rate | Explained |
| Jul 8, 2020 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jul 30, 2019 | Student loans | Getting a loanFraudulent loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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