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Student loans

Ascent student loans complaints

Consumers have filed 117 complaints about Ascent's student loans, 56 in the last 12 months (+56%). Ascent answered 71.4% on time and closed 4% with relief. See the whole Ascent record.

Ascent against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Ascent56+56%71.4%4%117

Every loan servicer ranked

Latest Ascent student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanKSNo timely replyNo
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNHExplainedNo
Oct 8, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneCANo timely replyNo
Oct 4, 2026Student loansDealing with your lender or servicerCo-signerCOExplainedYes
Sep 16, 2026Student loansIncorrect information on your reportAccount information incorrectMDNo timely replyNo
Sep 11, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledVAExplainedNo
Sep 10, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPANo timely replyNo
Sep 9, 2026Student loansImproper use of your reportReporting company used your report improperlyNYNo timely replyNo
Aug 25, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNMExplainedNo
Aug 25, 2026Student loansDealing with your lender or servicerProblem with customer serviceFLExplainedNo
Aug 18, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAFixedNo
Aug 17, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCONo timely replyNo
Aug 9, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYNo timely replyNo
Jul 29, 2026Student loansGetting a loanDenied loanNYNo timely replyNo
Jul 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCOExplainedYes
Jul 19, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Jul 16, 2026Student loansGetting a loanConfusing or misleading advertisingMAExplainedNo
Jun 19, 2026Student loansIssue with income share agreementBilling or statement issuesMAExplainedNo
Jun 7, 2026Student loansIssue with income share agreementPayment issuesVAExplainedYes
Jun 5, 2026Student loansIssue with income share agreementDealing with provider of income share agreementNJExplainedYes
Jun 4, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeTNExplainedYes
Jun 4, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsCOExplainedYes
Jun 1, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportHIExplainedYes
May 18, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
May 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
May 5, 2026Student loansDealing with your lender or servicerProblem with customer serviceFLExplainedYes
Apr 25, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Apr 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Apr 20, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedYes
Apr 13, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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