Student loans
Ascent student loans complaints
Consumers have filed 117 complaints about Ascent's student loans, 56 in the last 12 months (+56%). Ascent answered 71.4% on time and closed 4% with relief. See the whole Ascent record.
Ascent against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Ascent | 56 | 71.4% | 4% |
Latest Ascent student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 23, 2025 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Oct 23, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 21, 2025 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Sep 16, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 15, 2025 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 14, 2025 | Student loans | Getting a loanDenied loan | Explained |
| Aug 26, 2025 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 20, 2025 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 14, 2025 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jul 29, 2025 | Student loans | Dealing with your lender or servicerCo-signer | Explained |
| Jul 28, 2025 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jul 28, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jul 21, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 17, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 15, 2025 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jul 11, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 7, 2025 | Student loans | Getting a loanLoan opened without my consent or knowledge | Fixed |
| Jul 4, 2025 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Jul 1, 2025 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 15, 2025 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jun 3, 2025 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| May 16, 2025 | Student loans | Issue where my lender is my schoolIssues with fees connected to the loan | Explained |
| May 13, 2025 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| May 2, 2025 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Apr 10, 2025 | Student loans | Issue where my lender is my schoolIssues with fees connected to the loan | Explained |
| Apr 5, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 19, 2025 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 22, 2025 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 16, 2025 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jan 11, 2025 | Student loans | Issue with income share agreementPayment issues | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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