Assurance Financial Group against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Assurance Financial Group | 2 | new | 100% | 0% | 27 |
Every mortgage company ranked
Latest Assurance Financial Group mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 4, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | LA | Explained | Yes |
| Apr 26, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | VA | Explained | Yes |
| Sep 2, 2025 | Mortgages | Trouble during payment processPayment process | LA | Explained | Yes |
| Jun 27, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | FL | Explained | No |
| Jun 18, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | FL | Explained | Yes |
| May 8, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Dec 2, 2024 | Mortgages | Trouble during payment processPayment process | LA | Explained | Yes |
| Aug 23, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | LA | Explained | Yes |
| Sep 22, 2023 | Mortgages | Trouble during payment processLien release | SC | Explained | Yes |
| Sep 14, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | MA | Explained | Yes |
| Jun 29, 2023 | Mortgages | Struggling to pay mortgage | VA | Explained | Yes |
| Feb 23, 2023 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Feb 22, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jan 28, 2023 | Mortgages | Struggling to pay mortgage | SC | Explained | Yes |
| May 2, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NM | Explained | Yes |
| Apr 1, 2022 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Mar 17, 2022 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Mar 5, 2022 | Mortgages | Struggling to pay mortgage | LA | Explained | Yes |
| Jan 12, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | LA | Explained | Yes |
| Apr 24, 2021 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Feb 17, 2021 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Nov 3, 2020 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Apr 8, 2020 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Nov 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Jan 4, 2018 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Apr 13, 2017 | Mortgages | Application, originator, mortgage broker | LA | Fixed | Yes |
| Aug 29, 2016 | Mortgages | Application, originator, mortgage broker | LA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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