Mortgage company · complaint record
Atlantic Bay Mortgage Group complaints
Filed under ATLANTIC BAY MORTGAGE GROUP LLC
Consumers have filed 114 complaints about Atlantic Bay Mortgage Group since 2014, 16 of them in the last 12 months (+60% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 114
- Last 12 months
- 16
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #101 of 595
Since February 2014
+60% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 27, 2026
Most complained-about mortgage lenders & servicers
Atlantic Bay Mortgage Group complaints by month
The busiest month was March 2026 (5 complaints). Complaints in the last 12 months are up 60% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Atlantic Bay Mortgage Group answered all time
- Closed with monetary relief32.6%
- Closed with explanation11197.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Atlantic Bay Mortgage Group complaints are about
Top Atlantic Bay Mortgage Group problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 7
- Payment process 3
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Loan sold or transferred to another company 1
Where Atlantic Bay Mortgage Group complaints come from
Most complaints: Virginia (37), North Carolina (34), Florida (10), South Carolina (8), Georgia (5).
Atlantic Bay Mortgage Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Atlantic Bay Mortgage GroupMortgages | - | 16 | - |
Compare side by side: Atlantic Bay Mortgage Group vs Midwest Loan Services · Atlantic Bay Mortgage Group vs Truhome Solutions · Atlantic Bay Mortgage Group vs NEXA Mortgage · Atlantic Bay Mortgage Group vs Hilltop
What people say about Atlantic Bay Mortgage Group
All experiencesNo experiences with Atlantic Bay Mortgage Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Atlantic Bay Mortgage Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 27, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 24, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 27, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jul 8, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 6, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Apr 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 21, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Mar 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 14, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
Questions about Atlantic Bay Mortgage Group
How many complaints does Atlantic Bay Mortgage Group have?
Atlantic Bay Mortgage Group has 114 complaints on record since February 2014, including 16 in the last 12 months and 0 in the last 30 days. That makes it number 1,202 of every company by complaints this year.
Does Atlantic Bay Mortgage Group respond to complaints?
Yes. Atlantic Bay Mortgage Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Atlantic Bay Mortgage Group?
The most common problems are applying for a mortgage or refinancing an existing mortgage (18), closing on a mortgage (12), trouble during payment process (45).
Is Atlantic Bay Mortgage Group legit?
Atlantic Bay Mortgage Group is a real company with a public complaint record: consumers have complained about it 114 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Atlantic Bay Mortgage Group legit? for the signals, red flags and how to protect yourself.
Are complaints about Atlantic Bay Mortgage Group going up or down?
Up. There were 16 complaints in the last 12 months against 10 in the 12 before (+60%). See every month.
How do I file a complaint against Atlantic Bay Mortgage Group?
Complain to Atlantic Bay Mortgage Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Atlantic Bay Mortgage Group complaints come from?
Most come from Virginia (37), North Carolina (34), Florida (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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