Complaint log
BB&T complaint log
The newest complaints about BB&T, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 31, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 30, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 30, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 30, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Jan 30, 2020 | Mortgages | Closing on a mortgage | Explained |
| Jan 30, 2020 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 28, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jan 28, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Jan 27, 2020 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Jan 26, 2020 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Jan 24, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 24, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Jan 24, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 22, 2020 | Crypto | Fraud or scam | Explained |
| Jan 21, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 21, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Jan 20, 2020 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Jan 19, 2020 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Jan 19, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 19, 2020 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jan 17, 2020 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Jan 17, 2020 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Jan 16, 2020 | Bank accounts | Managing an accountFee problem | Explained |
| Jan 16, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jan 15, 2020 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Jan 15, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 15, 2020 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 14, 2020 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 14, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 13, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 13, 2020 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jan 12, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jan 10, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 10, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jan 9, 2020 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Jan 9, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jan 9, 2020 | Bank accounts | Managing an accountCashing a check | Explained |
| Jan 9, 2020 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jan 9, 2020 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jan 9, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 8, 2020 | Credit cards | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 7, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 7, 2020 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 7, 2020 | Bank accounts | Managing an accountFee problem | Explained |
| Jan 6, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 6, 2020 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jan 6, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 6, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 5, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 3, 2020 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works