Complaint log

BB&T complaint log

The newest complaints about BB&T, as they are published, with the company's answer. Open any one for the full record and to discuss it.

Received	About	Issue	State	Answer	On time
Jan 3, 2020	Auto loans & leases	Managing the loan or leaseProblem with fees charged	HI	Explained	Yes
Jan 3, 2020	Bank accounts	Managing an accountBanking errors	SC	Explained	Yes
Jan 2, 2020	Auto loans & leases	Struggling to pay your loanDenied request to lower payments	LA	Explained	Yes
Jan 2, 2020	Bank accounts	Closing an accountFees charged for closing account	NJ	Explained	Yes
Jan 1, 2020	Auto loans & leases	Managing the loan or leaseProblem with the interest rate	UT	Explained	Yes
Dec 31, 2019	Mortgages	Trouble during payment process	GA	Explained	Yes
Dec 31, 2019	Credit reporting	Incorrect information on your reportAccount information incorrect	MD	Explained	Yes
Dec 31, 2019	Bank accounts	Managing an accountFee problem	AL	Explained	Yes
Dec 31, 2019	Bank accounts	Managing an accountDeposits and withdrawals	NJ	Explained	Yes
Dec 31, 2019	Money transfers & apps	Other transaction problem	AL	Explained	Yes
Dec 29, 2019	Bank accounts	Managing an accountDeposits and withdrawals	NJ	Explained	Yes
Dec 27, 2019	Bank accounts	Problem caused by your funds being lowNon-sufficient funds and associated fees	KY	Explained	Yes
Dec 27, 2019	Mortgages	Trouble during payment process	GA	Explained	Yes
Dec 26, 2019	Bank accounts	Closing an accountFunds not received from closed account	VA	Explained	Yes
Dec 26, 2019	Credit reporting	Improper use of your reportReporting company used your report improperly	AL	Explained	Yes
Dec 25, 2019	Credit cards	Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report	FL	Explained	Yes
Dec 23, 2019	Bank accounts	Managing an accountDeposits and withdrawals	NC	Explained	Yes
Dec 23, 2019	Credit reporting	Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone	NY	Explained	Yes
Dec 23, 2019	Bank accounts	Managing an accountDeposits and withdrawals	DC	Explained	Yes
Dec 22, 2019	Auto loans & leases	Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days	MA	Explained	Yes
Dec 22, 2019	Bank accounts	Opening an accountDidn't receive terms that were advertised	VA	Explained	Yes
Dec 21, 2019	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	SC	Explained	Yes
Dec 20, 2019	Bank accounts	Managing an accountDeposits and withdrawals	NC	Explained	Yes
Dec 19, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	TN	Explained	Yes
Dec 19, 2019	Credit reporting	Incorrect information on your reportAccount information incorrect	KY	Explained	Yes
Dec 19, 2019	Mortgages	Struggling to pay mortgage	MD	Explained	Yes
Dec 19, 2019	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	-	Explained	Yes
Dec 19, 2019	Credit reporting	Incorrect information on your reportAccount status incorrect	NC	Explained	Yes
Dec 19, 2019	Auto loans & leases	Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off	TX	Explained	Yes
Dec 19, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	VA	Explained	Yes
Dec 18, 2019	Bank accounts	Managing an accountDeposits and withdrawals	VA	Explained	Yes
Dec 18, 2019	Debt collection	Communication tacticsFrequent or repeated calls	FL	Explained	Yes
Dec 17, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	AL	Explained	Yes
Dec 17, 2019	Credit cards	Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card	FL	Explained	Yes
Dec 17, 2019	Bank accounts	Opening an accountDidn't receive terms that were advertised	GA	Explained	Yes
Dec 16, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	FL	Explained	Yes
Dec 16, 2019	Bank accounts	Opening an accountAccount opened as a result of fraud	FL	Explained	Yes
Dec 16, 2019	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	MD	Explained	Yes
Dec 14, 2019	Credit reporting	Improper use of your reportReceived unsolicited financial product or insurance offers after opting out	TX	Explained	Yes
Dec 14, 2019	Bank accounts	Closing an accountFunds not received from closed account	VA	Explained	Yes
Dec 13, 2019	Bank accounts	Managing an accountDeposits and withdrawals	FL	Explained	Yes
Dec 13, 2019	Bank accounts	Managing an accountFee problem	-	Explained	Yes
Dec 12, 2019	Auto loans & leases	Problems at the end of the loan or leaseProblem while selling or giving up the vehicle	TX	Explained	Yes
Dec 11, 2019	Credit reporting	Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report	AL	Explained	Yes
Dec 11, 2019	Auto loans & leases	Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days	GA	Explained	Yes
Dec 10, 2019	Bank accounts	Managing an accountFee problem	VA	Explained	Yes
Dec 10, 2019	Bank accounts	Managing an accountProblem making or receiving payments	PA	Explained	Yes
Dec 10, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	DC	Explained	Yes
Dec 10, 2019	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	-	Explained	Yes
Dec 9, 2019	Debt collection	Attempts to collect debt not owedDebt was result of identity theft	GA	Explained	Yes

Complaint records are public consumer complaints filed with U.S. regulators, checked just now (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works