Complaint log
BB&T complaint log
The newest complaints about BB&T, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 7, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Dec 6, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 6, 2019 | Bank accounts | Closing an accountCan't close your account | Explained |
| Dec 5, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Dec 4, 2019 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Dec 4, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Dec 3, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Dec 2, 2019 | Money transfers & apps | Other transaction problem | Explained |
| Dec 2, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Dec 2, 2019 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Dec 1, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Nov 26, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 25, 2019 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 24, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Nov 23, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 22, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Nov 22, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 21, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Nov 21, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 20, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 20, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 20, 2019 | Mortgages | Closing on a mortgage | Explained |
| Nov 19, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 19, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Nov 17, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 16, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 15, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Nov 15, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 15, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 15, 2019 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Nov 15, 2019 | Bank accounts | Managing an accountFee problem | Explained |
| Nov 15, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 14, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 14, 2019 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 14, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 13, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 13, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 13, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Nov 12, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 11, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 9, 2019 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Nov 8, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Nov 8, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 8, 2019 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Nov 8, 2019 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Nov 7, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 7, 2019 | Credit cards | Fees or interestProblem with fees | Explained |
| Nov 6, 2019 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | Explained |
| Nov 6, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 6, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works