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Complaint log

BBVA complaint log

The newest complaints about BBVA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
May 8, 2021Bank accountsManaging an accountProblem accessing accountNCExplainedYes
May 8, 2021Bank accountsManaging an accountBanking errorsNYExplainedYes
May 8, 2021Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsTXMoney backYes
May 8, 2021Bank accountsManaging an accountProblem accessing accountAZExplainedYes
May 8, 2021Bank accountsManaging an accountProblem accessing accountOHExplainedYes
May 7, 2021MortgagesTrouble during payment processFLExplainedYes
May 7, 2021Bank accountsClosing an accountCan't close your accountOHExplainedYes
May 6, 2021Bank accountsManaging an accountCashing a checkTXExplainedYes
May 5, 2021Bank accountsManaging an accountProblem making or receiving paymentsKYExplainedYes
May 5, 2021Bank accountsManaging an accountProblem using a debit or ATM cardTXMoney backYes
May 5, 2021Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
May 5, 2021Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offALExplainedYes
May 5, 2021Payday & personal loansProblem with additional add-on products or servicesTXExplainedYes
May 4, 2021Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
May 4, 2021Bank accountsClosing an accountCan't close your accountDEExplainedYes
May 3, 2021Bank accountsClosing an accountCompany closed your accountFLExplainedYes
May 3, 2021Bank accountsManaging an accountProblem using a debit or ATM cardMAExplainedYes
May 3, 2021Bank accountsManaging an accountFee problemFLExplainedYes
May 3, 2021Auto loans & leasesManaging the loan or leaseBilling problemCOExplainedYes
May 3, 2021Bank accountsOpening an accountDidn't receive terms that were advertisedTXExplainedYes
May 1, 2021Bank accountsManaging an accountDeposits and withdrawalsDCExplainedYes
May 1, 2021Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
May 1, 2021Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedALExplainedYes
Apr 30, 2021Bank accountsManaging an accountProblem using a debit or ATM cardKSExplainedYes
Apr 30, 2021Bank accountsManaging an accountProblem accessing accountMAExplainedYes
Apr 30, 2021Bank accountsClosing an accountCan't close your accountTXExplainedYes
Apr 30, 2021Bank accountsManaging an accountProblem accessing accountCAExplainedYes
Apr 30, 2021Bank accountsOpening an accountUnable to open an accountNVExplainedYes
Apr 29, 2021Bank accountsManaging an accountProblem accessing accountTXExplainedYes
Apr 29, 2021Credit cardsTrouble using your cardCan't use card to make purchasesTXMoney backYes
Apr 29, 2021Credit cardsGetting a credit cardDelay in processing applicationTXExplainedYes
Apr 29, 2021Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardINExplainedYes
Apr 29, 2021Debt collectionAttempts to collect debt not owedDebt was result of identity theftCAExplainedYes
Apr 28, 2021Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Apr 27, 2021Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Apr 27, 2021Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCOExplainedYes
Apr 27, 2021Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardFLExplainedYes
Apr 26, 2021Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Apr 26, 2021Bank accountsManaging an accountProblem using a debit or ATM cardTXMoney backYes
Apr 26, 2021Bank accountsManaging an accountFunds not handled or disbursed as instructedTXExplainedYes
Apr 24, 2021Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Apr 23, 2021MortgagesTrouble during payment processFLExplainedYes
Apr 23, 2021Bank accountsClosing an accountCompany closed your accountNCExplainedYes
Apr 23, 2021MortgagesImproper use of your reportReporting company used your report improperlyTXExplainedYes
Apr 23, 2021Credit cardsProblem when making paymentsProblem during payment processTXExplainedYes
Apr 22, 2021Credit cardsFees or interestProblem with feesCAExplainedYes
Apr 22, 2021Bank accountsManaging an accountDeposits and withdrawalsARExplainedYes
Apr 22, 2021Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Apr 22, 2021Bank accountsClosing an accountCan't close your accountINExplainedYes
Apr 22, 2021Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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