Payment company · complaint record
Bci Financial Group complaints
Filed under BCI FINANCIAL GROUP, INC.
Consumers have filed 73 complaints about Bci Financial Group since 2019, 11 of them in the last 12 months. It answered 100% on time and closed 9% with relief for the customer. The most common problem is managing an account. It is the 27th most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 73
- Last 12 months
- 11
- Answered on time
- 100%
- Closed with relief
- 9%
- Last 30 days
- 0
- Rank
- #27 of 72
Since January 2019
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Sep 25, 2026
Most complained-about payment apps & money transfer services
Bci Financial Group complaints by month
The busiest month was September 2022 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bci Financial Group answered all time
- Closed with monetary relief1013.7%
- Closed with non-monetary relief22.7%
- Closed with explanation6183.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Bci Financial Group complaints are about
Top Bci Financial Group problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 5
- Deposits and withdrawals 5
- Banking errors 3
- Fee problem 2
- Problem with renewal 1
- Problem accessing account 1
Where Bci Financial Group complaints come from
Most complaints: Florida (48), Washington (4), California (2), Massachusetts (2), New York (2).
Bci Financial Group compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | Bci Financial GroupMoney transfers & apps | - | 11 | - |
Compare side by side: Bci Financial Group vs Ria Envia · Bci Financial Group vs Bill.Com · Bci Financial Group vs Global Tel*Link · Bci Financial Group vs Airtm
What people say about Bci Financial Group
All experiencesNo experiences with Bci Financial Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bci Financial Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 25, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Sep 15, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Aug 17, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Aug 14, 2026 | Money transfers & apps | Other transaction problem | Explained |
| May 26, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Money back |
| Apr 2, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jan 22, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jan 7, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Dec 23, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Dec 23, 2025 | Money transfers & apps | Fraud or scam | Explained |
| Dec 22, 2025 | Money transfers & apps | Fraud or scam | Explained |
| Oct 12, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about Bci Financial Group
How many complaints does Bci Financial Group have?
Bci Financial Group has 73 complaints on record since January 2019, including 11 in the last 12 months and 0 in the last 30 days. That makes it number 1,392 of every company by complaints this year.
Does Bci Financial Group respond to complaints?
Yes. Bci Financial Group answered 100% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix; 9.1% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Bci Financial Group?
The most common problems are managing an account (19), fraud or scam (4), trouble during payment process (15).
Is Bci Financial Group legit?
Bci Financial Group is a real company with a public complaint record: consumers have complained about it 73 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bci Financial Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Bci Financial Group?
Complain to Bci Financial Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bci Financial Group complaints come from?
Most come from Florida (48), Washington (4), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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