Bank · complaint record
Cadence Bancorporation complaints
Consumers have filed 48 complaints about Cadence Bancorporation since 2018, none in the last 12 months. It answered 100% on time and closed 2% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 48
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 2%
- Last 30 days
- 0
- Rank
- -
Since December 2018
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 22, 2021
Cadence Bancorporation complaints by month
The busiest month was March 2019 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cadence Bancorporation answered all time
- Closed with monetary relief12.1%
- Closed with explanation4797.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cadence Bancorporation complaints are about
Top Cadence Bancorporation problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 3
- Problem accessing account 3
- Fee problem 3
- Problem making or receiving payments 2
- Deposits and withdrawals 2
- Problem using a debit or ATM card 2
Where Cadence Bancorporation complaints come from
Most complaints: Georgia (17), Texas (6), Alabama (4), Florida (4), Mississippi (2).
Cadence Bancorporation compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Cadence BancorporationBank accounts | - | 0 | - |
Compare side by side: Cadence Bancorporation vs Bancfirst · Cadence Bancorporation vs Banner · Cadence Bancorporation vs Customers Bancorp · Cadence Bancorporation vs RBC Bank
What people say about Cadence Bancorporation
All experiencesNo experiences with Cadence Bancorporation yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cadence Bancorporation complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2021 | Bank accounts | Managing an accountFee problem | Explained |
| Aug 16, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jul 23, 2021 | Mortgages | Trouble during payment process | Explained |
| May 12, 2021 | Bank accounts | Closing an accountCompany closed your account | Explained |
| May 6, 2021 | Money transfers & apps | Wrong amount charged or received | Explained |
| May 4, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Apr 27, 2021 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 8, 2021 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Dec 9, 2020 | Bank accounts | Managing an accountProblem with renewal | Explained |
| Dec 3, 2020 | Mortgages | Trouble during payment process | Explained |
| Oct 28, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Oct 6, 2020 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Cadence Bancorporation
How many complaints does Cadence Bancorporation have?
Cadence Bancorporation has 48 complaints on record since December 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does Cadence Bancorporation respond to complaints?
Yes. Cadence Bancorporation answered 100% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cadence Bancorporation?
The most common problems are managing an account (18), incorrect information on your report (5), trouble during payment process (5).
Is Cadence Bancorporation legit?
Cadence Bancorporation is a real company with a public complaint record: consumers have complained about it 48 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cadence Bancorporation legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cadence Bancorporation?
Complain to Cadence Bancorporation in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cadence Bancorporation complaints come from?
Most come from Georgia (17), Texas (6), Alabama (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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