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Complaint log

Carvana Group complaint log

The newest complaints about Carvana Group, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jul 25, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Jul 24, 2026Auto loans & leasesManaging the loan or leaseBilling problemNJExplainedYes
Jul 23, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanWVExplainedYes
Jul 20, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeTXExplainedYes
Jul 20, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanSCExplainedYes
Jul 19, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionDEExplainedYes
Jul 16, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingWIExplainedYes
Jul 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Jul 14, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanFLExplainedYes
Jul 14, 2026Auto loans & leasesStruggling to pay your loanProblem after you declared or threatened to declare bankruptcyCAExplainedYes
Jul 8, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingILExplainedYes
Jul 8, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldGAExplainedYes
Jul 5, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanARExplainedYes
Jul 3, 2026Auto loans & leasesRepossessionCompany explaining amount owedTXExplainedYes
Jul 2, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanPAExplainedYes
Jul 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Jul 2, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedGAExplainedYes
Jul 1, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanMDExplainedYes
Jun 29, 2026Auto loans & leasesGetting a loan or leaseCredit denialVAExplainedYes
Jun 28, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingGAExplainedYes
Jun 27, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountMAExplainedYes
Jun 25, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldCAExplainedYes
Jun 25, 2026Credit reportingImproper use of your reportReporting company used your report improperlyVAExplainedYes
Jun 23, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectDCExplainedYes
Jun 18, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Jun 18, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanCTExplainedYes
Jun 18, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleGAExplainedYes
Jun 18, 2026Auto loans & leasesGetting a loan or leaseChanges in terms mid-deal or after closingWIExplainedYes
Jun 17, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanFLExplainedYes
Jun 16, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleGAExplainedYes
Jun 12, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Jun 12, 2026Debt collectionAttempts to collect debt not owedDebt was paidNJExplainedYes
Jun 12, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elsePAExplainedYes
Jun 8, 2026Debt collectionCommunication tacticsFrequent or repeated callsCAExplainedYes
Jun 5, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Jun 5, 2026Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Jun 5, 2026Auto loans & leasesProblem with a company's investigation into an existing problemProblem with personal statement of disputeTXExplainedYes
Jun 4, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateGAExplainedYes
Jun 3, 2026Auto loans & leasesRepossessionCompany explaining amount owedNCExplainedYes
Jun 3, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offNCExplainedYes
Jun 1, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeOHExplainedYes
May 29, 2026Auto loans & leasesGetting a loan or leaseHigh-pressure sales tacticsMIExplainedYes
May 26, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXExplainedYes
May 25, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offAZExplainedYes
May 24, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMAExplainedYes
May 22, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes
May 21, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingPAExplainedYes
May 21, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingGAExplainedYes
May 20, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedALExplainedYes
May 19, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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