Complaint log
Carvana Group complaint log
The newest complaints about Carvana Group, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| May 19, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| May 18, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 17, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| May 17, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| May 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| May 16, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| May 15, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| May 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 11, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | Explained |
| May 11, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| May 8, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 8, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 8, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| May 7, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 6, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| May 4, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 29, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 29, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Apr 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 24, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 24, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 22, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 19, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 17, 2026 | Payday & personal loans | Getting the loan | Explained |
| Apr 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 10, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Apr 6, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 1, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 1, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 1, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Mar 28, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Mar 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 26, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Mar 25, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 25, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Mar 24, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Mar 24, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 23, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 19, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 18, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Mar 16, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Mar 16, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 13, 2026 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| Mar 13, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Mar 13, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works