Auto loans & leases
Citizens Bank auto loans & leases complaints
Consumers have filed 642 complaints about Citizens Bank's auto loans & leases, 40 in the last 12 months (-13%). Citizens Bank answered 100% on time and closed 8% with relief. See the whole Citizens Bank record.
Citizens Bank against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Citizens Bank | 40 | 100% | 8% |
Latest Citizens Bank auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Oct 20, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 13, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Oct 9, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Sep 23, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 20, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 14, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Aug 26, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Aug 24, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 15, 2026 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 14, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 5, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Jun 22, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Jun 5, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 24, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 12, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Apr 30, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Apr 26, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 10, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Apr 8, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 7, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 7, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Apr 6, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Money back |
| Mar 26, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Mar 25, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Feb 26, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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