Mortgage company · complaint record
City First Mortgage Services complaints
Filed under City First Mortgage Services, LLC.
Consumers have filed 12 complaints about City First Mortgage Services since 2014, 3 of them in the last 12 months. It answered 0% on time and closed 12% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 12
- Last 12 months
- 3
- Answered on time
- 0%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- #250 of 595
Since October 2014
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 3, 2026
Most complained-about mortgage lenders & servicers
City First Mortgage Services complaints by month
The busiest month was October 2025 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How City First Mortgage Services answered all time
- Closed with monetary relief18.3%
- Closed with explanation758.3%
- Untimely response433.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What City First Mortgage Services complaints are about
Top City First Mortgage Services problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Application denials 2
- Fees or costs during the application process 1
- Trying to communicate with the company to fix an issue with the application process 1
Where City First Mortgage Services complaints come from
Most complaints: Texas (6), Arizona (2), South Carolina (1), California (1), Florida (1).
City First Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | City First Mortgage ServicesMortgages | - | 3 | - |
Compare side by side: City First Mortgage Services vs Midwest Loan Services · City First Mortgage Services vs Truhome Solutions · City First Mortgage Services vs NEXA Mortgage · City First Mortgage Services vs Hilltop
What people say about City First Mortgage Services
All experiencesNo experiences with City First Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest City First Mortgage Services complaints
Full logQuestions about City First Mortgage Services
How many complaints does City First Mortgage Services have?
City First Mortgage Services has 12 complaints on record since October 2014, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does City First Mortgage Services respond to complaints?
Yes. City First Mortgage Services answered 0% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with City First Mortgage Services?
The most common problems are applying for a mortgage or refinancing an existing mortgage (6), attempts to collect debt not owed (1), getting a line of credit (1).
Is City First Mortgage Services legit?
City First Mortgage Services is a real company with a public complaint record: consumers have complained about it 12 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is City First Mortgage Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against City First Mortgage Services?
Complain to City First Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most City First Mortgage Services complaints come from?
Most come from Texas (6), Arizona (2), South Carolina (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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