Cognition Financial against other student loan servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | MOHELA | 7,252 | -10% | 36% | 2% | 25,029 |
| 2 | Nelnet | 3,551 | -13% | 99.9% | 0% | 16,699 |
| 3 | Maximus Federal Services | 2,391 | 0% | 100% | 0% | 8,072 |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | +1% | 0% | - | 3,025 |
| 5 | Edfinancial Services | 1,456 | -7% | 98.9% | 0% | 6,432 |
| 6 | Sallie Mae | 716 | +38% | 100% | 12% | 4,273 |
| 7 | Central Research | 530 | +151% | 99.8% | 0% | 744 |
| 8 | Navient | 462 | -39% | 100% | 0% | 35,811 |
| 9 | Climb Credit | 304 | +78% | 100% | 0% | 534 |
| 10 | AES / PHEAA | 206 | +4% | 100% | 14% | 13,061 |
| 11 | SoFi | 160 | +13% | 100% | 9% | 335 |
| 12 | Goal Structured Solutions | 108 | +104% | 100% | 0% | 250 |
| 13 | Cognition Financial | 0 | new | - | - | 36 |
Every loan servicer ranked
Latest Cognition Financial student loans complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 1, 2018 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | IN | Explained | Yes |
| Sep 21, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | TX | Explained | Yes |
| Apr 20, 2017 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | NE | Explained | Yes |
| Aug 14, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | MA | Explained | Yes |
| Oct 16, 2015 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | MA | Explained | Yes |
| Oct 17, 2014 | Student loans | Dealing with my lender or servicerHaving problems with customer service | KY | Money back | Yes |
| Nov 27, 2013 | Student loans | Problems when you are unable to pay | IL | Explained | Yes |
| Aug 29, 2013 | Student loans | Repaying your loan | FL | Explained | Yes |
| Jun 9, 2013 | Student loans | Repaying your loan | GA | Explained | Yes |
| Mar 13, 2013 | Student loans | Repaying your loan | IN | Fixed | Yes |
| Sep 13, 2012 | Student loans | Problems when you are unable to pay | TX | Explained | Yes |
| Aug 30, 2012 | Student loans | Problems when you are unable to pay | GA | Explained | Yes |
| Aug 20, 2012 | Student loans | Problems when you are unable to pay | TX | Explained | Yes |
| Aug 19, 2012 | Student loans | Repaying your loan | OH | Explained | Yes |
| Aug 3, 2012 | Student loans | Problems when you are unable to pay | MA | Fixed | Yes |
| Jul 30, 2012 | Student loans | Problems when you are unable to pay | TX | Explained | Yes |
| Jul 17, 2012 | Student loans | Problems when you are unable to pay | NY | Explained | Yes |
| Jul 17, 2012 | Student loans | Repaying your loan | FL | Explained | Yes |
| Jul 15, 2012 | Student loans | Problems when you are unable to pay | MI | Explained | Yes |
| Jun 21, 2012 | Student loans | Repaying your loan | WI | Explained | Yes |
| Jun 20, 2012 | Student loans | Repaying your loan | AZ | Explained | Yes |
| Jun 20, 2012 | Student loans | Problems when you are unable to pay | CO | Explained | Yes |
| Jun 15, 2012 | Student loans | Problems when you are unable to pay | TX | Explained | Yes |
| Jun 15, 2012 | Student loans | Repaying your loan | NC | Explained | Yes |
| Jun 14, 2012 | Student loans | Repaying your loan | GA | Explained | Yes |
| Jun 12, 2012 | Student loans | Problems when you are unable to pay | IN | Explained | Yes |
| May 31, 2012 | Student loans | Repaying your loan | AZ | Fixed | Yes |
| May 30, 2012 | Student loans | Problems when you are unable to pay | MI | Explained | Yes |
| May 24, 2012 | Student loans | Problems when you are unable to pay | AZ | Fixed | Yes |
| May 18, 2012 | Student loans | Repaying your loan | CA | Explained | Yes |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
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