Mortgage company · complaint record
Cornerstone Home Lending complaints
Filed under Cornerstone Home Lending Inc.
Consumers have filed 172 complaints about Cornerstone Home Lending since 2012, none in the last 12 months. It answered 100% on time and closed 5% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 172
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 5%
- Last 30 days
- 0
- Rank
- -
Since September 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 17, 2022
Cornerstone Home Lending complaints by month
The busiest month was October 2020 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cornerstone Home Lending answered all time
- Closed with monetary relief95.2%
- Closed with explanation16294.2%
- Closed10.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Cornerstone Home Lending complaints are about
Top Cornerstone Home Lending problems
Where Cornerstone Home Lending complaints come from
Most complaints: Texas (91), Oklahoma (15), Florida (11), Colorado (9), Washington (8).
Cornerstone Home Lending compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Cornerstone Home LendingMortgages | - | 0 | - |
Compare side by side: Cornerstone Home Lending vs Midwest Loan Services · Cornerstone Home Lending vs Truhome Solutions · Cornerstone Home Lending vs NEXA Mortgage · Cornerstone Home Lending vs Hilltop
What people say about Cornerstone Home Lending
All experiencesNo experiences with Cornerstone Home Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cornerstone Home Lending complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 17, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 8, 2022 | Mortgages | Trouble during payment process | Explained |
| Sep 6, 2022 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Aug 23, 2022 | Mortgages | Trouble during payment process | Explained |
| Aug 18, 2022 | Mortgages | Closing on a mortgage | Explained |
| Aug 8, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 6, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 2, 2022 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Jul 28, 2022 | Mortgages | Trouble during payment process | Explained |
| Jul 27, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 12, 2022 | Mortgages | Trouble during payment process | Explained |
| Jun 14, 2022 | Mortgages | Trouble during payment process | Explained |
Questions about Cornerstone Home Lending
How many complaints does Cornerstone Home Lending have?
Cornerstone Home Lending has 172 complaints on record since September 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Cornerstone Home Lending respond to complaints?
Yes. Cornerstone Home Lending answered 100% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cornerstone Home Lending?
The most common problems are trouble during payment process (65), loan servicing, payments, escrow account (22), applying for a mortgage or refinancing an existing mortgage (18).
Is Cornerstone Home Lending legit?
Cornerstone Home Lending is a real company with a public complaint record: consumers have complained about it 172 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cornerstone Home Lending legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cornerstone Home Lending?
Complain to Cornerstone Home Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cornerstone Home Lending complaints come from?
Most come from Texas (91), Oklahoma (15), Florida (11). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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