Mortgage company · complaint record
Credit Union Mortgage Association complaints
Filed under Credit Union Mortgage Association, Inc.
Consumers have filed 30 complaints about Credit Union Mortgage Association since 2013, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 30
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since June 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 14, 2026
Most complained-about mortgage lenders & servicers
Credit Union Mortgage Association complaints by month
The busiest month was June 2016 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Credit Union Mortgage Association answered all time
- Closed with non-monetary relief13.3%
- Closed with explanation2996.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Credit Union Mortgage Association complaints are about
Top Credit Union Mortgage Association problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 2
- Payment process 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Paying off the loan 1
Where Credit Union Mortgage Association complaints come from
Most complaints: North Carolina (7), Maryland (7), Virginia (6), District of Columbia (4), Pennsylvania (1).
Credit Union Mortgage Association compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Credit Union Mortgage AssociationMortgages | - | 2 | - |
Compare side by side: Credit Union Mortgage Association vs Midwest Loan Services · Credit Union Mortgage Association vs Truhome Solutions · Credit Union Mortgage Association vs NEXA Mortgage · Credit Union Mortgage Association vs Hilltop
What people say about Credit Union Mortgage Association
All experiencesNo experiences with Credit Union Mortgage Association yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Credit Union Mortgage Association complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 14, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 2, 2025 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Aug 14, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 4, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 8, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jul 15, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 19, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 7, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Apr 13, 2022 | Mortgages | Trouble during payment process | Explained |
| Mar 23, 2021 | Mortgages | Trouble during payment process | Explained |
| Jul 19, 2018 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about Credit Union Mortgage Association
How many complaints does Credit Union Mortgage Association have?
Credit Union Mortgage Association has 30 complaints on record since June 2013, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Credit Union Mortgage Association respond to complaints?
Yes. Credit Union Mortgage Association answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Credit Union Mortgage Association?
The most common problems are trouble during payment process (8), struggling to pay mortgage (2), settlement process and costs (4).
Is Credit Union Mortgage Association legit?
Credit Union Mortgage Association is a real company with a public complaint record: consumers have complained about it 30 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Credit Union Mortgage Association legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Credit Union Mortgage Association?
Complain to Credit Union Mortgage Association in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Credit Union Mortgage Association complaints come from?
Most come from North Carolina (7), Maryland (7), Virginia (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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