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Complaint log

Customers Bancorp complaint log

The newest complaints about Customers Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Dec 16, 2022Bank accountsClosing an accountFunds not received from closed accountORExplainedYes
Dec 13, 2022Bank accountsOpening an accountUnable to open an accountALExplainedYes
Dec 11, 2022Bank accountsOpening an accountUnable to open an accountFLExplainedYes
Dec 9, 2022Bank accountsClosing an accountCompany closed your accountNHExplainedYes
Dec 6, 2022Debt collectionAttempts to collect debt not owedDebt is not yoursMNExplainedYes
Dec 1, 2022Bank accountsClosing an accountFunds not received from closed accountPAExplainedYes
Nov 28, 2022Bank accountsOpening an accountAccount opened as a result of fraudOHExplainedYes
Nov 7, 2022Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Oct 27, 2022Payday & personal loansProblem with the payoff process at the end of the loanCAExplainedYes
Oct 26, 2022Payday & personal loansGetting a line of creditCAExplainedYes
Sep 12, 2022Credit reportingImproper use of your reportReporting company used your report improperlyPAExplainedYes
Aug 25, 2022Bank accountsProblem caused by your funds being lowBounced checks or returned paymentsNYExplainedYes
Aug 2, 2022Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Jun 29, 2022Credit cardsClosing your accountCan't close your accountGAExplainedYes
May 23, 2022Payday & personal loansStruggling to pay your loanNYExplainedYes
May 13, 2022Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Apr 26, 2022Credit reportingIncorrect information on your reportAccount status incorrectNVExplainedYes
Mar 26, 2022Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Mar 10, 2022Credit cardsProblem when making paymentsProblem during payment processALExplainedYes
Feb 16, 2022Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Feb 4, 2022Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Dec 29, 2021Payday & personal loansStruggling to pay your loanNJExplainedYes
Dec 27, 2021Payday & personal loansProblem with the payoff process at the end of the loanNCExplainedYes
Dec 6, 2021Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Oct 28, 2021Payday & personal loansProblem with the payoff process at the end of the loanNJExplainedYes
Sep 20, 2021Bank accountsManaging an accountDeposits and withdrawalsOKExplainedYes
Aug 19, 2021Payday & personal loansGetting the loanGAExplainedYes
Jul 8, 2021Payday & personal loansGetting the loanGAExplainedYes
Jun 23, 2021Credit reportingProblem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneNVExplainedYes
May 11, 2021Payday & personal loansProblem with cash advanceMIExplainedYes
Apr 22, 2021Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Mar 29, 2021Payday & personal loansGetting the loanNJExplainedYes
Feb 25, 2021Payday & personal loansGetting the loanNCExplainedYes
Feb 9, 2021Debt collectionAttempts to collect debt not owedDebt was result of identity theftGAExplainedYes
Jan 21, 2021Bank accountsManaging an accountDeposits and withdrawalsINExplainedYes
Jan 20, 2021Bank accountsManaging an accountProblem accessing accountHIExplainedYes
Jan 13, 2021Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Jan 13, 2021Money transfers & appsFraud or scamFLExplainedYes
Dec 20, 2020Bank accountsManaging an accountProblem accessing accountALExplainedYes
Dec 18, 2020Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Dec 10, 2020Bank accountsManaging an accountBanking errorsALExplainedYes
Nov 28, 2020Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Nov 24, 2020Bank accountsManaging an accountDeposits and withdrawalsSCExplainedYes
Nov 18, 2020Money transfers & appsFraud or scamMIExplainedYes
Nov 16, 2020Bank accountsManaging an accountProblem accessing accountFLExplainedYes
Nov 13, 2020Bank accountsManaging an accountProblem using a debit or ATM cardRIExplainedYes
Nov 12, 2020Bank accountsManaging an accountDeposits and withdrawalsKYExplainedYes
Nov 11, 2020Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Nov 10, 2020Bank accountsManaging an accountProblem accessing accountALExplainedYes
Oct 27, 2020Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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