Complaint log
Customers Bancorp complaint log
The newest complaints about Customers Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 10, 2024 | Crypto | Fraud or scam | Explained |
| Aug 13, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 15, 2024 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 12, 2024 | Money transfers & apps | Fraud or scam | Explained |
| Jul 5, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| May 29, 2024 | Payday & personal loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 11, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| May 7, 2024 | Money transfers & apps | Fraud or scam | Explained |
| Apr 29, 2024 | Payday & personal loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 26, 2024 | Money transfers & apps | Other transaction problem | Explained |
| Mar 7, 2024 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Mar 5, 2024 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Mar 4, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 29, 2024 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Feb 15, 2024 | Bank accounts | Managing an accountBanking errors | Money back |
| Jan 31, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 30, 2024 | Crypto | Fraud or scam | Explained |
| Jan 26, 2024 | Payday & personal loans | Problem with the payoff process at the end of the loan | Money back |
| Jan 18, 2024 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | Explained |
| Jan 8, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 27, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Dec 6, 2023 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Nov 9, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 15, 2023 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 6, 2023 | Payday & personal loans | Getting the loan | Explained |
| Aug 30, 2023 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Aug 15, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 11, 2023 | Payday & personal loans | Getting a line of credit | Explained |
| Aug 1, 2023 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Jul 10, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 5, 2023 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jun 17, 2023 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| May 25, 2023 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 5, 2023 | Payday & personal loans | Getting the loan | Explained |
| May 4, 2023 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Apr 29, 2023 | Payday & personal loans | Getting a line of credit | Explained |
| Apr 19, 2023 | Payday & personal loans | Getting a line of credit | Explained |
| Mar 16, 2023 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 27, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 27, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 26, 2023 | Bank accounts | Closing an accountCan't close your account | Explained |
| Feb 18, 2023 | Payday & personal loans | Getting a line of credit | Explained |
| Feb 7, 2023 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Jan 20, 2023 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Jan 17, 2023 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Jan 7, 2023 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Jan 5, 2023 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Dec 28, 2022 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Dec 23, 2022 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works