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Student loans

Discover student loans complaints

Consumers have filed 1,613 complaints about Discover's student loans, 9 in the last 12 months (-73%). Discover answered 100% on time and closed 0% with relief. See the whole Discover record.

Discover against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Discover9-73%100%0%1,613

Every loan servicer ranked

Latest Discover student loans complaints

ReceivedAboutIssueStateAnswerOn time
Jan 4, 2024Student loansStruggling to repay your loanProblem lowering your monthly paymentsMAExplainedYes
Jan 2, 2024Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanIAExplainedYes
Dec 31, 2023Student loansImproper use of your reportReporting company used your report improperlyNCExplainedYes
Dec 29, 2023Student loansDealing with your lender or servicerCo-signerIAExplainedYes
Dec 29, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsMAFixedYes
Dec 29, 2023Student loansGetting a loanDenied loanMSExplainedYes
Dec 17, 2023Student loansDealing with your lender or servicerReceived bad information about your loanNYMoney backYes
Dec 10, 2023Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Dec 10, 2023Student loansDealing with your lender or servicerReceived bad information about your loanNYMoney backYes
Dec 5, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedMOExplainedYes
Dec 5, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanPAExplainedYes
Dec 5, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsPAExplainedYes
Dec 4, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledTXMoney backYes
Nov 25, 2023Student loansDealing with your lender or servicerProblem with customer serviceILFixedYes
Nov 25, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanILFixedYes
Nov 19, 2023Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLFixedYes
Nov 18, 2023Student loansDealing with your lender or servicerReceived bad information about your loanOHFixedYes
Nov 8, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedPAExplainedYes
Nov 7, 2023Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneNYExplainedYes
Nov 6, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledDEExplainedYes
Nov 2, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsCOExplainedYes
Oct 26, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCOExplainedYes
Oct 20, 2023Student loansDealing with your lender or servicerKeep getting calls about your loanNYExplainedYes
Oct 12, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsMAExplainedYes
Oct 12, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsMAExplainedYes
Oct 9, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMSExplainedYes
Oct 5, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsMAExplainedYes
Oct 4, 2023Student loansStruggling to repay your loanCan't temporarily delay making paymentsGAExplainedYes
Oct 4, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Oct 3, 2023Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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