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Mortgages

E*trade Bank mortgages complaints

Consumers have filed 90 complaints about E*trade Bank's mortgages. See the whole E*trade Bank record.

E*trade Bank against other mortgage lenders & servicers

#Company12 monthsChangeOn timeReliefAll time
1Shellpoint Mortgage Servicing3,741+17%81.4%0%17,690
2Rocket Mortgage3,572+499%99.9%0%8,475
3Freedom Mortgage1,701+50%99.4%0%9,327
4Ocwen Financial1,514+44%100%1%35,815
5Wells Fargo1,187-8%100%9%49,962
6PennyMac1,157+86%99.9%13%5,470
7Select Portfolio Servicing1,130+34%99.9%0%15,278
8Carrington Mortgage Services1,081+124%99.7%0%6,641
9Selene967+53%100%0%3,082
10LoanCare862+107%100%0%7,382
11Mr. Cooper757-64%100%0%13,321
12JPMorgan Chase734+43%100%2%25,884
13E*trade Bank0new--90

Every mortgage company ranked

Latest E*trade Bank mortgages complaints

ReceivedAboutIssueStateAnswerOn time
Jun 10, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageMIExplainedYes
Apr 24, 2019MortgagesTrouble during payment processAZExplainedYes
Jan 29, 2019MortgagesIncorrect information on your reportInformation belongs to someone elsePAExplainedYes
Jan 3, 2019MortgagesApplying for a mortgage or refinancing an existing mortgageNYExplainedYes
Aug 7, 2018MortgagesTrouble during payment processFLExplainedYes
Jul 23, 2018MortgagesStruggling to pay mortgageCAExplainedYes
Mar 21, 2018MortgagesTrouble during payment processWAExplainedYes
Jan 13, 2018MortgagesStruggling to pay mortgageCAExplainedYes
Dec 28, 2017MortgagesStruggling to pay mortgageFLExplainedYes
Dec 18, 2017MortgagesProblem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 daysPAExplainedYes
Jun 12, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Mar 30, 2017MortgagesLoan servicing, payments, escrow accountNYFixedNo
Feb 22, 2017MortgagesLoan servicing, payments, escrow accountCAExplainedYes
Sep 13, 2016MortgagesLoan servicing, payments, escrow accountCAClosedYes
Aug 29, 2016MortgagesLoan servicing, payments, escrow accountCAClosedYes
Jul 19, 2016MortgagesLoan servicing, payments, escrow accountNYClosedYes
Jul 13, 2016MortgagesLoan modification,collection,foreclosure-ClosedYes
Jun 28, 2016MortgagesLoan servicing, payments, escrow accountNYClosedYes
May 17, 2016MortgagesApplication, originator, mortgage brokerOHClosedNo
Feb 29, 2016MortgagesLoan servicing, payments, escrow accountGAClosedYes
Feb 29, 2016MortgagesLoan servicing, payments, escrow accountCAClosedYes
Jan 20, 2016MortgagesLoan servicing, payments, escrow accountNJClosedYes
Dec 17, 2015MortgagesLoan servicing, payments, escrow accountCAClosedYes
Oct 13, 2015MortgagesLoan modification,collection,foreclosureUTExplainedYes
Aug 30, 2015MortgagesLoan servicing, payments, escrow accountCAExplainedNo
Aug 15, 2015MortgagesLoan modification,collection,foreclosureCAFixedYes
May 12, 2015MortgagesOtherMAClosedYes
Apr 22, 2015MortgagesLoan servicing, payments, escrow accountTNExplainedNo
Apr 11, 2015MortgagesLoan servicing, payments, escrow accountORExplainedYes
Feb 27, 2015MortgagesLoan servicing, payments, escrow accountFLExplainedNo

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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