Bank · complaint record
E*trade Bank complaints
Consumers have filed 285 complaints about E*trade Bank since 2012, none in the last 12 months. It answered 87% on time and closed 11% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 285
- Last 12 months
- 0
- Answered on time
- 87%
- Closed with relief
- 11%
- Last 30 days
- 0
- Rank
- -
Since February 2012
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: May 3, 2022
E*trade Bank complaints by month
The busiest month was May 2012 (8 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How E*trade Bank answered all time
- Closed with monetary relief113.9%
- Closed with non-monetary relief207%
- Closed with explanation20973.3%
- Closed3813.3%
- Closed without relief72.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What E*trade Bank complaints are about
Top E*trade Bank problems
Inside "Managing an account"
- Deposits and withdrawals 27
- Problem accessing account 10
- Problem using a debit or ATM card 8
- Funds not handled or disbursed as instructed 5
- Fee problem 2
- Problem making or receiving payments 1
Where E*trade Bank complaints come from
Most complaints: California (68), New York (20), Florida (16), Illinois (16), Virginia (14).
E*trade Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | E*trade BankBank accounts | - | 0 | - |
Compare side by side: E*trade Bank vs Bancfirst · E*trade Bank vs Banner · E*trade Bank vs Customers Bancorp · E*trade Bank vs RBC Bank
What people say about E*trade Bank
All experiencesNo experiences with E*trade Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest E*trade Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 3, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 22, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Apr 20, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 12, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Apr 8, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Apr 5, 2022 | Bank accounts | Closing an accountCan't close your account | Explained |
| Apr 5, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Mar 31, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Mar 22, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 14, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Feb 1, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jan 25, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about E*trade Bank
How many complaints does E*trade Bank have?
E*trade Bank has 285 complaints on record since February 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does E*trade Bank respond to complaints?
Yes. E*trade Bank answered 87% of its complaints on time (within 15 days) and closed 11% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with E*trade Bank?
The most common problems are managing an account (55), loan servicing, payments, escrow account (38), account opening, closing, or management (36).
Is E*trade Bank legit?
E*trade Bank is a real company with a public complaint record: consumers have complained about it 285 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is E*trade Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against E*trade Bank?
Complain to E*trade Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most E*trade Bank complaints come from?
Most come from California (68), New York (20), Florida (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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