Card company · complaint record
Excella Recovery Group complaints
Consumers have filed 11 complaints about Excella Recovery Group since 2015, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble using the card. It is the 14th most complained-about of 18 prepaid card companies this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 11
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #14 of 18
Since May 2015
new vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Nov 25, 2025
Most complained-about prepaid card companies
Excella Recovery Group complaints by month
The busiest month was August 2015 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Excella Recovery Group answered all time
- Closed with explanation654.5%
- Closed19.1%
- Untimely response436.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Excella Recovery Group complaints are about
Top Excella Recovery Group problems
Inside "Cont'd attempts collect debt not owed"
- Debt was paid 3
Where Excella Recovery Group complaints come from
Most complaints: Colorado (2), South Carolina (1), Idaho (1), Michigan (1), New Jersey (1).
Excella Recovery Group compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 2 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 3 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 4 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 5 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 6 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
| 7 | Greenlight Financial TechnologyPrepaid & gift cards | 45 | 29 | D |
| 8 | Excella Recovery GroupPrepaid & gift cards | - | 1 | - |
Compare side by side: Excella Recovery Group vs Netspend · Excella Recovery Group vs InComm Payments · Excella Recovery Group vs Conduent · Excella Recovery Group vs Blackhawk Network
What people say about Excella Recovery Group
All experiencesNo experiences with Excella Recovery Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Excella Recovery Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 25, 2025 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | No timely reply |
| Feb 28, 2022 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | No timely reply |
| May 26, 2016 | Debt collection | Improper contact or sharing of infoContacted me after I asked not to | No timely reply |
| Sep 29, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | No timely reply |
| Sep 1, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Aug 20, 2015 | Payday & personal loans | Can't contact lender | Explained |
| Aug 18, 2015 | Payday & personal loans | Applied for loan/did not receive money | Explained |
| Aug 11, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Jul 2, 2015 | Payday & personal loans | Received a loan I didn't apply for | Explained |
| Jun 29, 2015 | Payday & personal loans | Charged fees or interest I didn't expect | Explained |
| May 22, 2015 | Debt collection | Taking/threatening an illegal actionSued w/o proper notification of suit | Closed |
Questions about Excella Recovery Group
How many complaints does Excella Recovery Group have?
Excella Recovery Group has 11 complaints on record since May 2015, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Excella Recovery Group respond to complaints?
Yes. Excella Recovery Group answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Excella Recovery Group?
The most common problems are trouble using the card (1), cont'd attempts collect debt not owed (3), improper contact or sharing of info (1).
Is Excella Recovery Group legit?
Excella Recovery Group is a real company with a public complaint record: consumers have complained about it 11 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Excella Recovery Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Excella Recovery Group?
Complain to Excella Recovery Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Excella Recovery Group complaints come from?
Most come from Colorado (2), South Carolina (1), Idaho (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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