Card company · complaint record
InComm Payments complaints
Filed under Incomm Holdings Inc.
Consumers have filed 3,614 complaints about InComm Payments since 2015, 673 of them in the last 12 months (+9% on the year before). It answered 91.8% on time and closed 0% with relief for the customer - less often than a typical card company. The most common problem is trouble using the card. It is the 4th most complained-about of 18 prepaid card companies this year.
Poor response record. How it works
- Complaints on record
- 3,614
- Last 12 months
- 673
- Answered on time
- 91.8%
- Closed with relief
- 0%
- Last 30 days
- 35
- Rank
- #4 of 18
Since October 2015
+9% vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Nov 2, 2026
Most complained-about prepaid card companies
InComm Payments complaints by month
The busiest month was May 2024 (117 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How InComm Payments answered last 12 months
- Closed with explanation673100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time8/4591.8% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+9% vs last year
What InComm Payments complaints are about
Top InComm Payments problems last 12 months
Inside "Trouble using the card"
- Trouble using the card to spend money in a store or online 1,741
- Trouble getting information about the card 154
- Trouble using the card to pay a bill 39
- Problem adding money 8
- Problem using the card to withdraw money from an ATM 8
- Problem with direct deposit 3
Where InComm Payments complaints come from
Most complaints: California (637), Texas (273), Florida (262), New York (252), New Jersey (168).
InComm Payments compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ComericaPrepaid & gift cards | 97 | 1,128 | A |
| 2 | Fiserv Finxact CorePrepaid & gift cards | 56 | 842 | C |
| 3 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 4 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 5 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 6 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 7 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 8 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
Compare side by side: InComm Payments vs Comerica · InComm Payments vs Fiserv Finxact Core · InComm Payments vs Netspend · InComm Payments vs Conduent
What people say about InComm Payments
All experiencesNo experiences with InComm Payments yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest InComm Payments complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 2, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Nov 1, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Nov 1, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Oct 31, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 30, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 30, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 30, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Oct 29, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 28, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Oct 28, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 28, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 28, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
Questions about InComm Payments
How many complaints does InComm Payments have?
InComm Payments has 3,614 complaints on record since October 2015, including 673 in the last 12 months and 35 in the last 30 days. That makes it number 163 of every company by complaints this year.
Does InComm Payments respond to complaints?
Yes. InComm Payments answered 91.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 17/100 (grade F).
What do people complain about most with InComm Payments?
The most common problems are trouble using the card (1,959), problem with a purchase or transfer (757), problem getting a card or closing an account (348).
Is InComm Payments legit?
InComm Payments is a real company with a public complaint record: consumers have complained about it 3,614 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is InComm Payments legit? for the signals, red flags and how to protect yourself.
Are complaints about InComm Payments going up or down?
Roughly level. There were 673 complaints in the last 12 months against 618 in the 12 before (+9%). See every month.
How do I file a complaint against InComm Payments?
Complain to InComm Payments in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most InComm Payments complaints come from?
Most come from California (637), Texas (273), Florida (262). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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