Card company · complaint record
Conduent complaints
Filed under Conduent Incorporated
Consumers have filed 2,416 complaints about Conduent since 2016, 415 of them in the last 12 months (+92% on the year before). It answered 19.8% on time and closed 0% with relief for the customer - less often than a typical card company. The most common problem is trouble using the card. It is the 5th most complained-about of 18 prepaid card companies this year.
Poor response record. How it works
- Complaints on record
- 2,416
- Last 12 months
- 415
- Answered on time
- 19.8%
- Closed with relief
- 0%
- Last 30 days
- 11
- Rank
- #5 of 18
Since April 2016
+92% vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Oct 29, 2026
Most complained-about prepaid card companies
Conduent complaints by month
The busiest month was May 2020 (146 complaints). Complaints in the last 12 months are up 92% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Conduent answered last 12 months
- Closed with explanation37690.6%
- Untimely response399.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4519.8% on time
- Relief for customers0/400% closed with relief
- Complaint trend1/15+92% vs last year
What Conduent complaints are about
Top Conduent problems last 12 months
Inside "Trouble using the card"
- Trouble using the card to spend money in a store or online 149
- Trouble getting information about the card 141
- Problem with direct deposit 88
- Problem using the card to withdraw money from an ATM 72
- Trouble using the card to pay a bill 39
- Trouble using the card to send money to another person 12
Where Conduent complaints come from
Most complaints: Georgia (370), Florida (208), Oklahoma (184), New York (146), Virginia (129).
Conduent compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ComericaPrepaid & gift cards | 97 | 1,128 | A |
| 2 | Fiserv Finxact CorePrepaid & gift cards | 56 | 842 | C |
| 3 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 4 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 5 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 6 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 7 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 8 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
Compare side by side: Conduent vs Comerica · Conduent vs Fiserv Finxact Core · Conduent vs Netspend · Conduent vs InComm Payments
What people say about Conduent
All experiencesNo experiences with Conduent yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Conduent complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | No timely reply |
| Oct 28, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | No timely reply |
| Oct 28, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | No timely reply |
| Oct 27, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | No timely reply |
| Oct 24, 2026 | Bank accounts | Managing an accountProblem accessing account | No timely reply |
| Oct 24, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | No timely reply |
| Oct 23, 2026 | Prepaid & gift cards | Unexpected or other fees | No timely reply |
| Oct 22, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | No timely reply |
| Oct 21, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | No timely reply |
| Oct 20, 2026 | Prepaid & gift cards | Trouble using the cardProblem with direct deposit | No timely reply |
| Oct 19, 2026 | Prepaid & gift cards | Unexpected or other fees | No timely reply |
| Oct 16, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | No timely reply |
Questions about Conduent
How many complaints does Conduent have?
Conduent has 2,416 complaints on record since April 2016, including 415 in the last 12 months and 11 in the last 30 days. That makes it number 218 of every company by complaints this year.
Does Conduent respond to complaints?
Yes. Conduent answered 19.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 1/100 (grade F).
What do people complain about most with Conduent?
The most common problems are trouble using the card (510), problem with a purchase or transfer (615), unexpected or other fees (295).
Is Conduent legit?
Conduent is a real company with a public complaint record: consumers have complained about it 2,416 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Conduent legit? for the signals, red flags and how to protect yourself.
Are complaints about Conduent going up or down?
Up. There were 415 complaints in the last 12 months against 216 in the 12 before (+92%). See every month.
How do I file a complaint against Conduent?
Complain to Conduent in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Conduent complaints come from?
Most come from Georgia (370), Florida (208), Oklahoma (184). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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