Card company · complaint record
ADP Inc complaints
Filed under ADP Inc.
Consumers have filed 974 complaints about ADP Inc since 2021, 230 of them in the last 12 months (+5% on the year before). It answered 97.4% on time and closed 0% with relief for the customer - less often than a typical card company. The most common problem is problem with a purchase or transfer. It is the 7th most complained-about of 18 prepaid card companies this year.
Weak response record. How it works
- Complaints on record
- 974
- Last 12 months
- 230
- Answered on time
- 97.4%
- Closed with relief
- 0%
- Last 30 days
- 9
- Rank
- #7 of 18
Since May 2021
+5% vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Oct 31, 2026
Most complained-about prepaid card companies
ADP Inc complaints by month
The busiest month was August 2026 (28 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How ADP Inc answered last 12 months
- Closed with explanation230100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time33/4597.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+5% vs last year
What ADP Inc complaints are about
Top ADP Inc problems last 12 months
Inside "Problem with a purchase or transfer"
- Card company isn't resolving a dispute about a purchase or transfer 119
- Charged for a purchase or transfer you did not make with the card 85
- Overcharged for a purchase or transfer you did make with the card 2
Where ADP Inc complaints come from
Most complaints: California (130), Texas (81), Florida (76), New York (48), New Jersey (45).
ADP Inc compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ComericaPrepaid & gift cards | 97 | 1,128 | A |
| 2 | Fiserv Finxact CorePrepaid & gift cards | 56 | 842 | C |
| 3 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 4 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 5 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 6 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 7 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 8 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
Compare side by side: ADP Inc vs Comerica · ADP Inc vs Fiserv Finxact Core · ADP Inc vs Netspend · ADP Inc vs InComm Payments
What people say about ADP Inc
All experiencesNo experiences with ADP Inc yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest ADP Inc complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Debt relief & credit repair | Unauthorized withdrawals or charges | Explained |
| Oct 30, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 27, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 27, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 25, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 23, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 22, 2026 | Prepaid & gift cards | Problem with overdraftOverdraft charges | Explained |
| Oct 21, 2026 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | Explained |
| Oct 20, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 16, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Oct 15, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 15, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about ADP Inc
How many complaints does ADP Inc have?
ADP Inc has 974 complaints on record since May 2021, including 230 in the last 12 months and 9 in the last 30 days. That makes it number 308 of every company by complaints this year.
Does ADP Inc respond to complaints?
Yes. ADP Inc answered 97.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 42/100 (grade D).
What do people complain about most with ADP Inc?
The most common problems are problem with a purchase or transfer (206), managing an account (217), trouble using the card (87).
Is ADP Inc legit?
ADP Inc is a real company with a public complaint record: consumers have complained about it 974 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is ADP Inc legit? for the signals, red flags and how to protect yourself.
Are complaints about ADP Inc going up or down?
Roughly level. There were 230 complaints in the last 12 months against 219 in the 12 before (+5%). See every month.
How do I file a complaint against ADP Inc?
Complain to ADP Inc in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most ADP Inc complaints come from?
Most come from California (130), Texas (81), Florida (76). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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