Card company · complaint record
Blackhawk Network complaints
Filed under Blackhawk Network Holdings Inc.
Consumers have filed 1,426 complaints about Blackhawk Network since 2014, 272 of them in the last 12 months (+16% on the year before). It answered 98.2% on time and closed 0% with relief for the customer - less often than a typical card company. The most common problem is trouble using the card. It is the 6th most complained-about of 18 prepaid card companies this year.
Weak response record. How it works
- Complaints on record
- 1,426
- Last 12 months
- 272
- Answered on time
- 98.2%
- Closed with relief
- 0%
- Last 30 days
- 20
- Rank
- #6 of 18
Since September 2014
+16% vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Nov 12, 2026
Most complained-about prepaid card companies
Blackhawk Network complaints by month
The busiest month was January 2026 (40 complaints). Complaints in the last 12 months are up 16% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Blackhawk Network answered last 12 months
- Closed with monetary relief10.4%
- Closed with explanation26697.8%
- In progress41.5%
- Untimely response10.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time37/4598.2% on time
- Relief for customers0/400.4% closed with relief
- Complaint trend8/15+16% vs last year
What Blackhawk Network complaints are about
Top Blackhawk Network problems last 12 months
Inside "Trouble using the card"
- Trouble using the card to spend money in a store or online 412
- Trouble getting information about the card 88
- Trouble using the card to pay a bill 9
- Problem using the card to withdraw money from an ATM 4
- Problem adding money 4
- Problem with a check written from your prepaid card account 2
Where Blackhawk Network complaints come from
Most complaints: California (274), New York (103), Florida (85), Texas (79), New Jersey (62).
Blackhawk Network compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ComericaPrepaid & gift cards | 97 | 1,128 | A |
| 2 | Fiserv Finxact CorePrepaid & gift cards | 56 | 842 | C |
| 3 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 4 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 5 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 6 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 7 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 8 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
Compare side by side: Blackhawk Network vs Comerica · Blackhawk Network vs Fiserv Finxact Core · Blackhawk Network vs Netspend · Blackhawk Network vs InComm Payments
What people say about Blackhawk Network
All experiencesNo experiences with Blackhawk Network yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Blackhawk Network complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 12, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Nov 12, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Nov 12, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | Explained |
| Nov 4, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Nov 3, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Oct 31, 2026 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Oct 31, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 29, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Oct 28, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 27, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 27, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 26, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
Questions about Blackhawk Network
How many complaints does Blackhawk Network have?
Blackhawk Network has 1,426 complaints on record since September 2014, including 272 in the last 12 months and 20 in the last 30 days. That makes it number 277 of every company by complaints this year.
Does Blackhawk Network respond to complaints?
Yes. Blackhawk Network answered 98.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0.4% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 45/100 (grade D).
What do people complain about most with Blackhawk Network?
The most common problems are trouble using the card (519), problem with a purchase or transfer (231), problem getting a card or closing an account (195).
Is Blackhawk Network legit?
Blackhawk Network is a real company with a public complaint record: consumers have complained about it 1,426 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Blackhawk Network legit? for the signals, red flags and how to protect yourself.
Are complaints about Blackhawk Network going up or down?
Up. There were 272 complaints in the last 12 months against 235 in the 12 before (+16%). See every month.
How do I file a complaint against Blackhawk Network?
Complain to Blackhawk Network in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Blackhawk Network complaints come from?
Most come from California (274), New York (103), Florida (85). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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