Card company · complaint record
Newport Intermediate complaints
Filed under Newport Intermediate Inc.
Consumers have filed 411 complaints about Newport Intermediate since 2022, 126 of them in the last 12 months (+18% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical card company. The most common problem is problem with a purchase or transfer. It is the 8th most complained-about of 18 prepaid card companies this year.
Average response record. How it works
- Complaints on record
- 411
- Last 12 months
- 126
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 10
- Rank
- #8 of 18
Since December 2022
+18% vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Nov 4, 2026
Most complained-about prepaid card companies
Newport Intermediate complaints by month
The busiest month was February 2024 (18 complaints). Complaints in the last 12 months are up 18% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Newport Intermediate answered last 12 months
- Closed with explanation126100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend8/15+18% vs last year
What Newport Intermediate complaints are about
Top Newport Intermediate problems last 12 months
Inside "Problem with a purchase or transfer"
- Card company isn't resolving a dispute about a purchase or transfer 36
- Charged for a purchase or transfer you did not make with the card 25
Where Newport Intermediate complaints come from
Most complaints: Florida (45), California (42), Texas (27), New York (17), New Jersey (15).
Newport Intermediate compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Fiserv Finxact CorePrepaid & gift cards | 56 | 842 | C |
| 2 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 3 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 4 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 5 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 6 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 7 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
| 8 | Greenlight Financial TechnologyPrepaid & gift cards | 45 | 29 | D |
Compare side by side: Newport Intermediate vs Fiserv Finxact Core · Newport Intermediate vs Netspend · Newport Intermediate vs InComm Payments · Newport Intermediate vs Conduent
What people say about Newport Intermediate
All experiencesNo experiences with Newport Intermediate yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Newport Intermediate complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 28, 2026 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Oct 27, 2026 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Oct 27, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Oct 26, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 25, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Oct 23, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Oct 20, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Oct 20, 2026 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Oct 19, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 16, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Oct 15, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
Questions about Newport Intermediate
How many complaints does Newport Intermediate have?
Newport Intermediate has 411 complaints on record since December 2022, including 126 in the last 12 months and 10 in the last 30 days. That makes it number 423 of every company by complaints this year.
Does Newport Intermediate respond to complaints?
Yes. Newport Intermediate answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 53/100 (grade C).
What do people complain about most with Newport Intermediate?
The most common problems are problem with a purchase or transfer (61), trouble using the card (115), problem getting a card or closing an account (69).
Is Newport Intermediate legit?
Newport Intermediate is a real company with a public complaint record: consumers have complained about it 411 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Newport Intermediate legit? for the signals, red flags and how to protect yourself.
Are complaints about Newport Intermediate going up or down?
Up. There were 126 complaints in the last 12 months against 107 in the 12 before (+18%). See every month.
How do I file a complaint against Newport Intermediate?
Complain to Newport Intermediate in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Newport Intermediate complaints come from?
Most come from Florida (45), California (42), Texas (27). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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