Auto loans & leases
First Citizens Bancshares auto loans & leases complaints
Consumers have filed 54 complaints about First Citizens Bancshares's auto loans & leases, 13 in the last 12 months. First Citizens Bancshares answered 100% on time and closed 23% with relief. See the whole First Citizens Bancshares record.
First Citizens Bancshares against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | First Citizens Bancshares | 13 | 100% | 23% |
Latest First Citizens Bancshares auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 19, 2026 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Aug 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 12, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| May 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Mar 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Feb 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 26, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jan 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| Dec 4, 2025 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 25, 2025 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Nov 19, 2025 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Money back |
| Nov 13, 2025 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Oct 8, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 7, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Sep 25, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 20, 2025 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 14, 2025 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Aug 13, 2025 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 14, 2025 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Apr 1, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Feb 12, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jan 9, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 14, 2024 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Sep 23, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Sep 9, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 9, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 9, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Apr 30, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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