Mortgage company · complaint record
Flat Branch Mortgage complaints
Filed under Flat Branch Mortgage, Inc.
Consumers have filed 35 complaints about Flat Branch Mortgage since 2013, 8 of them in the last 12 months. It answered 87.5% on time and closed 12% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 35
- Last 12 months
- 8
- Answered on time
- 87.5%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- #149 of 595
Since January 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 13, 2026
Most complained-about mortgage lenders & servicers
Flat Branch Mortgage complaints by month
The busiest month was October 2023 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Flat Branch Mortgage answered all time
- Closed with monetary relief12.9%
- Closed with non-monetary relief411.4%
- Closed with explanation3085.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Flat Branch Mortgage complaints are about
Top Flat Branch Mortgage problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 3
- Private mortgage insurance (PMI) 2
Where Flat Branch Mortgage complaints come from
Most complaints: Missouri (18), Kansas (5), Illinois (4), Oklahoma (2), Nebraska (1).
Flat Branch Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Flat Branch MortgageMortgages | - | 8 | - |
Compare side by side: Flat Branch Mortgage vs Midwest Loan Services · Flat Branch Mortgage vs Truhome Solutions · Flat Branch Mortgage vs NEXA Mortgage · Flat Branch Mortgage vs Hilltop
What people say about Flat Branch Mortgage
All experiencesNo experiences with Flat Branch Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Flat Branch Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 13, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Fixed |
| Jun 23, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 7, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| May 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Feb 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jan 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 18, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 18, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 10, 2025 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Mar 25, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Money back |
| Mar 7, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
Questions about Flat Branch Mortgage
How many complaints does Flat Branch Mortgage have?
Flat Branch Mortgage has 35 complaints on record since January 2013, including 8 in the last 12 months and 0 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does Flat Branch Mortgage respond to complaints?
Yes. Flat Branch Mortgage answered 87.5% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Flat Branch Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (7), trouble during payment process (11), struggling to pay mortgage (7).
Is Flat Branch Mortgage legit?
Flat Branch Mortgage is a real company with a public complaint record: consumers have complained about it 35 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Flat Branch Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Flat Branch Mortgage?
Complain to Flat Branch Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Flat Branch Mortgage complaints come from?
Most come from Missouri (18), Kansas (5), Illinois (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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