Mortgage company · complaint record
Franklin Credit Management complaints
Filed under Franklin Credit Management Corporation
Consumers have filed 273 complaints about Franklin Credit Management since 2012, 8 of them in the last 12 months (-20% on the year before). It answered 87.5% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 273
- Last 12 months
- 8
- Answered on time
- 87.5%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #149 of 595
Since March 2012
-20% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 1, 2026
Most complained-about mortgage lenders & servicers
Franklin Credit Management complaints by month
The busiest month was December 2015 (9 complaints). Complaints in the last 12 months are down 20% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Franklin Credit Management answered all time
- Closed with explanation27098.9%
- In progress10.4%
- Untimely response20.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Franklin Credit Management complaints are about
Top Franklin Credit Management problems
Where Franklin Credit Management complaints come from
Most complaints: California (90), Texas (19), Georgia (18), Puerto Rico (15), Florida (14).
Franklin Credit Management compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Franklin Credit ManagementMortgages | - | 8 | - |
Compare side by side: Franklin Credit Management vs Midwest Loan Services · Franklin Credit Management vs Truhome Solutions · Franklin Credit Management vs NEXA Mortgage · Franklin Credit Management vs Hilltop
What people say about Franklin Credit Management
All experiencesNo experiences with Franklin Credit Management yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Franklin Credit Management complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 1, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Aug 7, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 10, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 14, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Mar 25, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Mar 19, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 18, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jan 28, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 9, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 3, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 3, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 29, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about Franklin Credit Management
How many complaints does Franklin Credit Management have?
Franklin Credit Management has 273 complaints on record since March 2012, including 8 in the last 12 months and 0 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does Franklin Credit Management respond to complaints?
Yes. Franklin Credit Management answered 87.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Franklin Credit Management?
The most common problems are struggling to pay mortgage (72), problem with a company's investigation into an existing problem (2), trouble during payment process (32).
Is Franklin Credit Management legit?
Franklin Credit Management is a real company with a public complaint record: consumers have complained about it 273 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Franklin Credit Management legit? for the signals, red flags and how to protect yourself.
Are complaints about Franklin Credit Management going up or down?
Down. There were 8 complaints in the last 12 months against 10 in the 12 before (-20%). See every month.
How do I file a complaint against Franklin Credit Management?
Complain to Franklin Credit Management in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Franklin Credit Management complaints come from?
Most come from California (90), Texas (19), Georgia (18). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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