Credit bureau · complaint record
Genworth Financial complaints
Filed under GENWORTH FINANCIAL INC.
Consumers have filed 27 complaints about Genworth Financial since 2013, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is problem with a company's investigation into an existing problem.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 27
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #342 of 566
Since April 2013
new vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Apr 9, 2026
Most complained-about credit bureaus & report companies
Genworth Financial complaints by month
The busiest month was November 2025 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Genworth Financial answered all time
- Closed with explanation27100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Genworth Financial complaints are about
Top Genworth Financial problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 8
Where Genworth Financial complaints come from
Most complaints: Louisiana (10), New York (2), Texas (2), Virginia (1), Ohio (1).
Genworth Financial compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Apple FinancingCredit reporting | 57 | 28 | C |
| 2 | Nav TechnologiesCredit reporting | 55 | 28 | C |
| 3 | Opportunity FundCredit reporting | 51 | 27 | C |
| 4 | Heritage Financial GroupCredit reporting | 0 | 27 | F |
| 5 | Informative ResearchCredit reporting | 60 | 26 | C |
| 6 | Pennsylvania Housing Finance AgencyCredit reporting | 56 | 25 | C |
| 7 | King of Credit FinancialCredit reporting | 10 | 25 | F |
| 8 | Genworth FinancialCredit reporting | - | 2 | - |
Compare side by side: Genworth Financial vs Apple Financing · Genworth Financial vs Nav Technologies · Genworth Financial vs Opportunity Fund · Genworth Financial vs Heritage Financial Group
What people say about Genworth Financial
All experiencesNo experiences with Genworth Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Genworth Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 9, 2026 | Money transfers & apps | Other service problem | Explained |
| Dec 4, 2025 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Nov 10, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 7, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 7, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 6, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 20, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 3, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 2, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 21, 2025 | Credit reporting | Incorrect information on your reportInformation that should be on the report is missing | Explained |
| Aug 28, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Dec 6, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Questions about Genworth Financial
How many complaints does Genworth Financial have?
Genworth Financial has 27 complaints on record since April 2013, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Genworth Financial respond to complaints?
Yes. Genworth Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Genworth Financial?
The most common problems are problem with a company's investigation into an existing problem (1), other service problem (1), managing an account (8).
Is Genworth Financial legit?
Genworth Financial is a real company with a public complaint record: consumers have complained about it 27 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Genworth Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Genworth Financial?
Complain to Genworth Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Genworth Financial complaints come from?
Most come from Louisiana (10), New York (2), Texas (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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