Student loans
Higher Level Processing student loans complaints
Consumers have filed 18 complaints about Higher Level Processing's student loans. See the whole Higher Level Processing record.
Higher Level Processing against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Higher Level Processing | 0 | - | - |
Latest Higher Level Processing student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 8, 2025 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Jun 11, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Jan 26, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 22, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 26, 2021 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Money back |
| Jul 18, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Nov 16, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Mar 10, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 19, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Oct 25, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| May 21, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 1, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 25, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jan 26, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Jan 19, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Nov 18, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 1, 2017 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jun 21, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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