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Complaint log

HSBC complaint log

The newest complaints about HSBC, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jul 31, 2025Debt collectionFalse statements or representationIndicated you were committing crime by not paying debtNCExplainedYes
Jul 30, 2025Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtSCExplainedYes
Jul 28, 2025Debt collectionAttempts to collect debt not owedDebt was paidNEExplainedYes
Jul 28, 2025Credit cardsOther features, terms, or problemsProblem with rewards from credit cardFLExplainedYes
Jul 25, 2025Debt collectionAttempts to collect debt not owedDebt was paidOHExplainedYes
Jul 25, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAExplainedYes
Jul 24, 2025Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Jul 24, 2025Bank accountsManaging an accountFunds not handled or disbursed as instructedMIExplainedYes
Jul 24, 2025Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Jul 22, 2025Bank accountsManaging an accountBanking errorsNYExplainedYes
Jul 19, 2025Bank accountsClosing an accountCompany closed your accountFLExplainedYes
Jul 19, 2025Bank accountsClosing an accountCompany closed your accountCTExplainedYes
Jul 18, 2025Debt collectionCommunication tacticsFrequent or repeated callsFLExplainedYes
Jul 17, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processLAExplainedYes
Jul 16, 2025Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeWAExplainedYes
Jul 15, 2025Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Jul 14, 2025MortgagesTrouble during payment processPayment processFLExplainedYes
Jul 14, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Jul 14, 2025MortgagesTrouble during payment processPayment processFLExplainedYes
Jul 14, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMEExplainedYes
Jul 13, 2025Bank accountsManaging an accountFunds not handled or disbursed as instructedNVExplainedYes
Jul 11, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Jul 11, 2025Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the card-ExplainedYes
Jul 9, 2025Money transfers & appsOther transaction problemNJExplainedYes
Jul 8, 2025Credit cardsFees or interestProblem with feesWAExplainedYes
Jul 8, 2025Money transfers & appsOther transaction problem-ExplainedYes
Jul 8, 2025Bank accountsManaging an accountFee problemTXExplainedYes
Jul 7, 2025Bank accountsManaging an accountProblem with fees or penaltiesCAExplainedYes
Jul 6, 2025Bank accountsManaging an accountFee problemCAExplainedYes
Jul 3, 2025Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtNCExplainedYes
Jul 3, 2025Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Jul 3, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTNExplainedYes
Jul 2, 2025Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtMIExplainedYes
Jul 2, 2025Money transfers & appsOther transaction problem-ExplainedYes
Jul 2, 2025Debt collectionAttempts to collect debt not owedDebt was paidLAExplainedYes
Jul 2, 2025Bank accountsClosing an accountFunds not received from closed accountNYExplainedYes
Jun 30, 2025Debt collectionAttempts to collect debt not owedDebt was paidCTExplainedYes
Jun 29, 2025Debt collectionCommunication tacticsFrequent or repeated callsFLExplainedYes
Jun 28, 2025Money transfers & appsFraud or scamNYExplainedYes
Jun 25, 2025Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offNYExplainedYes
Jun 23, 2025Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Jun 19, 2025Money transfers & appsOther transaction problemCAExplainedYes
Jun 18, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Jun 18, 2025Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageOKExplainedYes
Jun 18, 2025Credit cardsTrouble using your cardCan't use card to make purchasesWAExplainedYes
Jun 15, 2025Credit reportingIncorrect information on your reportPersonal information incorrectCAExplainedYes
Jun 13, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportWAExplainedYes
Jun 13, 2025Bank accountsClosing an accountFunds not received from closed accountDCExplainedYes
Jun 12, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtNYExplainedYes
Jun 12, 2025Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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