Debt collector · complaint record
HW Holding complaints
Filed under HW Holding, Inc
Consumers have filed 9,390 complaints about HW Holding since 2013, 2,115 of them in the last 12 months (+6% on the year before). It answered 99.9% on time and closed 26% with relief for the customer - about the same as a typical debt collector. The most common problem is attempts to collect debt not owed. It is the 22nd most complained-about of 1,963 debt collectors this year.
Good response record. How it works
- Complaints on record
- 9,390
- Last 12 months
- 2,115
- Answered on time
- 99.9%
- Closed with relief
- 26%
- Last 30 days
- 110
- Rank
- #22 of 1,963
Since July 2013
+6% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 12, 2026
Most complained-about debt collectors
HW Holding complaints by month
The busiest month was January 2025 (242 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How HW Holding answered last 12 months
- Closed with non-monetary relief54125.6%
- Closed with explanation1,56774.1%
- In progress70.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers21/4025.7% closed with relief
- Complaint trend9/15+6% vs last year
What HW Holding complaints are about
Top HW Holding problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 2,028
- Debt was result of identity theft 639
- Debt was paid 363
- Debt was already discharged in bankruptcy and is no longer owed 51
Where HW Holding complaints come from
Most complaints: Texas (1,547), Florida (1,210), Georgia (844), California (588), North Carolina (542).
HW Holding compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Sunrise Credit ServicesDebt collection | 50 | 2,629 | C |
| 2 | Credit ControlDebt collection | 46 | 2,336 | D |
| 3 | HW HoldingDebt collection | 75 | 2,115 | B |
| 4 | NCB Management ServicesDebt collection | 54 | 2,044 | C |
| 5 | Fair Collections & OutsourcingDebt collection | 50 | 1,865 | C |
| 6 | ProCollectDebt collection | 17 | 1,820 | F |
| 7 | Ability Recovery ServicesDebt collection | 30 | 1,695 | F |
| 8 | Sequium Asset SolutionsDebt collection | 89 | 1,647 | A |
Compare side by side: HW Holding vs Sunrise Credit Services · HW Holding vs Credit Control · HW Holding vs NCB Management Services · HW Holding vs Fair Collections & Outsourcing
What people say about HW Holding
All experiencesNo experiences with HW Holding yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest HW Holding complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 12, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Fixed |
| Nov 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 10, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Fixed |
| Nov 10, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 9, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 6, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 5, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 4, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 4, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 4, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 4, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 3, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
Questions about HW Holding
How many complaints does HW Holding have?
HW Holding has 9,390 complaints on record since July 2013, including 2,115 in the last 12 months and 110 in the last 30 days. That makes it number 73 of every company by complaints this year.
Does HW Holding respond to complaints?
Yes. HW Holding answered 99.9% of its complaints on time (within 15 days) and closed 26% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 75/100 (grade B).
What do people complain about most with HW Holding?
The most common problems are attempts to collect debt not owed (3,081), false statements or representation (1,376), took or threatened to take negative or legal action (793).
Is HW Holding legit?
HW Holding is a real company with a public complaint record: consumers have complained about it 9,390 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is HW Holding legit? for the signals, red flags and how to protect yourself.
Are complaints about HW Holding going up or down?
Roughly level. There were 2,115 complaints in the last 12 months against 1,999 in the 12 before (+6%). See every month.
How do I file a complaint against HW Holding?
Complain to HW Holding in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most HW Holding complaints come from?
Most come from Texas (1,547), Florida (1,210), Georgia (844). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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