Debt collector · complaint record
ProCollect complaints
Filed under ProCollect, Inc.
Consumers have filed 6,537 complaints about ProCollect since 2013, 1,820 of them in the last 12 months (+35% on the year before). It answered 92.2% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed. It is the 25th most complained-about of 1,963 debt collectors this year.
Poor response record. How it works
- Complaints on record
- 6,537
- Last 12 months
- 1,820
- Answered on time
- 92.2%
- Closed with relief
- 0%
- Last 30 days
- 105
- Rank
- #25 of 1,963
Since May 2013
+35% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 10, 2026
Most complained-about debt collectors
ProCollect complaints by month
The busiest month was January 2026 (198 complaints). Complaints in the last 12 months are up 35% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How ProCollect answered last 12 months
- Closed with explanation1,820100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time10/4592.2% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+35% vs last year
What ProCollect complaints are about
Top ProCollect problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 1,313
- Debt was result of identity theft 535
- Debt was paid 328
- Debt was already discharged in bankruptcy and is no longer owed 50
Where ProCollect complaints come from
Most complaints: Texas (3,152), Florida (600), Georgia (373), Louisiana (283), Mississippi (279).
ProCollect compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | NCB Management ServicesDebt collection | 54 | 2,044 | C |
| 2 | Fair Collections & OutsourcingDebt collection | 50 | 1,865 | C |
| 3 | ProCollectDebt collection | 17 | 1,820 | F |
| 4 | Ability Recovery ServicesDebt collection | 30 | 1,695 | F |
| 5 | Sequium Asset SolutionsDebt collection | 89 | 1,647 | A |
| 6 | V and H PortfolioDebt collection | 48 | 1,642 | D |
| 7 | Security Credit ServicesDebt collection | 50 | 1,629 | C |
| 8 | Possible FinanceDebt collection | 34 | 1,578 | F |
Compare side by side: ProCollect vs NCB Management Services · ProCollect vs Fair Collections & Outsourcing · ProCollect vs Ability Recovery Services · ProCollect vs Sequium Asset Solutions
What people say about ProCollect
All experiencesNo experiences with ProCollect yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest ProCollect complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 10, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Nov 10, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 9, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 9, 2026 | Debt relief & credit repair | Didn't provide services promised | Explained |
| Nov 9, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 8, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Nov 8, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 8, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 7, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 7, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 7, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
Questions about ProCollect
How many complaints does ProCollect have?
ProCollect has 6,537 complaints on record since May 2013, including 1,820 in the last 12 months and 105 in the last 30 days. That makes it number 80 of every company by complaints this year.
Does ProCollect respond to complaints?
Yes. ProCollect answered 92.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 17/100 (grade F).
What do people complain about most with ProCollect?
The most common problems are attempts to collect debt not owed (2,226), took or threatened to take negative or legal action (602), false statements or representation (757).
Is ProCollect legit?
ProCollect is a real company with a public complaint record: consumers have complained about it 6,537 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is ProCollect legit? for the signals, red flags and how to protect yourself.
Are complaints about ProCollect going up or down?
Up. There were 1,820 complaints in the last 12 months against 1,353 in the 12 before (+35%). See every month.
How do I file a complaint against ProCollect?
Complain to ProCollect in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most ProCollect complaints come from?
Most come from Texas (3,152), Florida (600), Georgia (373). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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