Mortgage company · complaint record
MidFirst Bank complaints
Consumers have filed 2,204 complaints about MidFirst Bank since 2016, 490 of them in the last 12 months (+85% on the year before). It answered 100% on time and closed 26% with relief for the customer - more often than a typical mortgage company. The most common problem is struggling to pay mortgage. It is the 16th most complained-about of 595 mortgage lenders & servicers this year.
Strong response record. How it works
- Complaints on record
- 2,204
- Last 12 months
- 490
- Answered on time
- 100%
- Closed with relief
- 26%
- Last 30 days
- 27
- Rank
- #16 of 595
Since March 2016
+85% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 5, 2026
Most complained-about mortgage lenders & servicers
MidFirst Bank complaints by month
The busiest month was July 2026 (58 complaints). Complaints in the last 12 months are up 85% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How MidFirst Bank answered last 12 months
- Closed with monetary relief306.1%
- Closed with non-monetary relief9419.2%
- Closed with explanation36073.5%
- In progress61.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers40/4025.6% closed with relief
- Complaint trend2/15+85% vs last year
What MidFirst Bank complaints are about
Top MidFirst Bank problems last 12 months
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 123
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 81
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 58
- Foreclosure 58
Where MidFirst Bank complaints come from
Most complaints: Texas (269), Florida (181), California (165), Georgia (136), Illinois (123).
MidFirst Bank compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | United Wholesale Mortgage (UWM)Mortgages | 45 | 699 | D |
| 2 | CrossCountry MortgageMortgages | 46 | 588 | D |
| 3 | Planet Home LendingMortgages | 46 | 585 | D |
| 4 | Lakeview Loan ServicingMortgages | 47 | 491 | D |
| 5 | MidFirst BankMortgages | 87 | 490 | A |
| 6 | Fay ServicingMortgages | 59 | 392 | C |
| 7 | RoundPoint Mortgage ServicingMortgages | 46 | 347 | D |
| 8 | Village Capital & InvestmentMortgages | 44 | 335 | D |
Compare side by side: MidFirst Bank vs United Wholesale Mortgage · MidFirst Bank vs CrossCountry Mortgage · MidFirst Bank vs Planet Home Lending · MidFirst Bank vs Lakeview Loan Servicing
What people say about MidFirst Bank
All experiencesNo experiences with MidFirst Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest MidFirst Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Fixed |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Oct 27, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Fixed |
| Oct 26, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 26, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processPaying off the loan | Fixed |
| Oct 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 23, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about MidFirst Bank
How many complaints does MidFirst Bank have?
MidFirst Bank has 2,204 complaints on record since March 2016, including 490 in the last 12 months and 27 in the last 30 days. That makes it number 199 of every company by complaints this year.
Does MidFirst Bank respond to complaints?
Yes. MidFirst Bank answered 100% of its complaints on time (within 15 days) and closed 26% with relief - money back or a fix; 6.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 87/100 (grade A).
What do people complain about most with MidFirst Bank?
The most common problems are struggling to pay mortgage (589), trouble during payment process (533), incorrect information on your report (285).
Is MidFirst Bank legit?
MidFirst Bank is a real company with a public complaint record: consumers have complained about it 2,204 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is MidFirst Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about MidFirst Bank going up or down?
Up. There were 490 complaints in the last 12 months against 265 in the 12 before (+85%). See every month.
How do I file a complaint against MidFirst Bank?
Complain to MidFirst Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most MidFirst Bank complaints come from?
Most come from Texas (269), Florida (181), California (165). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about MidFirst Bank
No comments yet. Start the conversation - questions are welcome too.