Mortgage company · complaint record
Planet Home Lending complaints
Filed under PLANET HOME LENDING, LLC
Consumers have filed 2,028 complaints about Planet Home Lending since 2012, 585 of them in the last 12 months (+86% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 14th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 2,028
- Last 12 months
- 585
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 32
- Rank
- #14 of 595
Since October 2012
+86% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 10, 2026
Most complained-about mortgage lenders & servicers
Planet Home Lending complaints by month
The busiest month was June 2026 (60 complaints). Complaints in the last 12 months are up 86% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Planet Home Lending answered last 12 months
- Closed with explanation54593.2%
- In progress406.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend1/15+86% vs last year
What Planet Home Lending complaints are about
Top Planet Home Lending problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 170
- Trying to communicate with the company to fix an issue while managing or servicing your loan 165
- Payment process 107
- Loan sold or transferred to another company 37
- Paying off the loan 21
- Private mortgage insurance (PMI) 16
Where Planet Home Lending complaints come from
Most complaints: California (243), Texas (213), Florida (202), Georgia (132), Illinois (69).
Planet Home Lending compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mr. CooperMortgages | 60 | 913 | C |
| 2 | United Wholesale Mortgage (UWM)Mortgages | 45 | 699 | D |
| 3 | CrossCountry MortgageMortgages | 46 | 588 | D |
| 4 | Planet Home LendingMortgages | 46 | 585 | D |
| 5 | Lakeview Loan ServicingMortgages | 47 | 491 | D |
| 6 | MidFirst BankMortgages | 87 | 490 | A |
| 7 | Fay ServicingMortgages | 59 | 392 | C |
| 8 | RoundPoint Mortgage ServicingMortgages | 46 | 347 | D |
Compare side by side: Planet Home Lending vs Mr. Cooper · Planet Home Lending vs United Wholesale Mortgage · Planet Home Lending vs CrossCountry Mortgage · Planet Home Lending vs Lakeview Loan Servicing
What people say about Planet Home Lending
All experiencesNo experiences with Planet Home Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Planet Home Lending complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Nov 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 5, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Nov 2, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | In progress |
| Nov 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
Questions about Planet Home Lending
How many complaints does Planet Home Lending have?
Planet Home Lending has 2,028 complaints on record since October 2012, including 585 in the last 12 months and 32 in the last 30 days. That makes it number 179 of every company by complaints this year.
Does Planet Home Lending respond to complaints?
Yes. Planet Home Lending answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 46/100 (grade D).
What do people complain about most with Planet Home Lending?
The most common problems are trouble during payment process (870), struggling to pay mortgage (475), incorrect information on your report (183).
Is Planet Home Lending legit?
Planet Home Lending is a real company with a public complaint record: consumers have complained about it 2,028 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Planet Home Lending legit? for the signals, red flags and how to protect yourself.
Are complaints about Planet Home Lending going up or down?
Up. There were 585 complaints in the last 12 months against 315 in the 12 before (+86%). See every month.
How do I file a complaint against Planet Home Lending?
Complain to Planet Home Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Planet Home Lending complaints come from?
Most come from California (243), Texas (213), Florida (202). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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