Mortgage company · complaint record
NOVA Financial complaints
Filed under NOVA Financial Holding Company, LLC
Consumers have filed 46 complaints about NOVA Financial since 2020, 14 of them in the last 12 months (+17% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 46
- Last 12 months
- 14
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #108 of 595
Since June 2020
+17% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 1, 2026
Most complained-about mortgage lenders & servicers
NOVA Financial complaints by month
The busiest month was May 2026 (4 complaints). Complaints in the last 12 months are up 17% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How NOVA Financial answered all time
- Closed with monetary relief12.2%
- Closed with explanation4597.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What NOVA Financial complaints are about
Top NOVA Financial problems
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 5
- Foreclosure 3
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 2
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 1
Where NOVA Financial complaints come from
Most complaints: Arizona (19), Colorado (13), Nevada (4), Oregon (3), California (2).
NOVA Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | NOVA FinancialMortgages | - | 14 | - |
Compare side by side: NOVA Financial vs Midwest Loan Services · NOVA Financial vs Truhome Solutions · NOVA Financial vs NEXA Mortgage · NOVA Financial vs Hilltop
What people say about NOVA Financial
All experiencesNo experiences with NOVA Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest NOVA Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Sep 12, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 11, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 6, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 18, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 7, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 28, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 19, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 13, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| May 8, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about NOVA Financial
How many complaints does NOVA Financial have?
NOVA Financial has 46 complaints on record since June 2020, including 14 in the last 12 months and 0 in the last 30 days. That makes it number 1,264 of every company by complaints this year.
Does NOVA Financial respond to complaints?
Yes. NOVA Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with NOVA Financial?
The most common problems are struggling to pay mortgage (13), trouble during payment process (10), incorrect information on your report (7).
Is NOVA Financial legit?
NOVA Financial is a real company with a public complaint record: consumers have complained about it 46 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is NOVA Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about NOVA Financial going up or down?
Up. There were 14 complaints in the last 12 months against 12 in the 12 before (+17%). See every month.
How do I file a complaint against NOVA Financial?
Complain to NOVA Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most NOVA Financial complaints come from?
Most come from Arizona (19), Colorado (13), Nevada (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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