Debt collector · complaint record
Optio Solutions complaints
Filed under Optio Solutions, LLC
Consumers have filed 982 complaints about Optio Solutions since 2013, 492 of them in the last 12 months (+76% on the year before). It answered 99.4% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Weak response record. How it works
- Complaints on record
- 982
- Last 12 months
- 492
- Answered on time
- 99.4%
- Closed with relief
- 0%
- Last 30 days
- 22
- Rank
- #79 of 1,963
Since September 2013
+76% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 5, 2026
Most complained-about debt collectors
Optio Solutions complaints by month
The busiest month was February 2026 (56 complaints). Complaints in the last 12 months are up 76% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Optio Solutions answered last 12 months
- Closed with explanation48498.4%
- In progress81.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time42/4599.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend2/15+76% vs last year
What Optio Solutions complaints are about
Top Optio Solutions problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 198
- Debt was result of identity theft 56
- Debt was paid 45
- Debt was already discharged in bankruptcy and is no longer owed 1
Where Optio Solutions complaints come from
Most complaints: Texas (216), Florida (124), California (100), Georgia (79), Arizona (40).
Optio Solutions compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Consumer AdjustmentDebt collection | 36 | 499 | D |
| 2 | InDebtedDebt collection | 44 | 496 | D |
| 3 | Colony BrandsDebt collection | 49 | 495 | D |
| 4 | The BureausDebt collection | 55 | 492 | C |
| 5 | Optio SolutionsDebt collection | 44 | 492 | D |
| 6 | UnifinDebt collection | 49 | 485 | D |
| 7 | W&A IntermediateDebt collection | 100 | 485 | A |
| 8 | United RevenueDebt collection | 47 | 482 | D |
Compare side by side: Optio Solutions vs Consumer Adjustment · Optio Solutions vs InDebted · Optio Solutions vs Colony Brands · Optio Solutions vs The Bureaus
What people say about Optio Solutions
All experiencesNo experiences with Optio Solutions yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Optio Solutions complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Nov 5, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Nov 3, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 27, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 26, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 25, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Oct 23, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 21, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Questions about Optio Solutions
How many complaints does Optio Solutions have?
Optio Solutions has 982 complaints on record since September 2013, including 492 in the last 12 months and 22 in the last 30 days. That makes it number 196 of every company by complaints this year.
Does Optio Solutions respond to complaints?
Yes. Optio Solutions answered 99.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 44/100 (grade D).
What do people complain about most with Optio Solutions?
The most common problems are attempts to collect debt not owed (300), took or threatened to take negative or legal action (122), false statements or representation (140).
Is Optio Solutions legit?
Optio Solutions is a real company with a public complaint record: consumers have complained about it 982 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Optio Solutions legit? for the signals, red flags and how to protect yourself.
Are complaints about Optio Solutions going up or down?
Up. There were 492 complaints in the last 12 months against 279 in the 12 before (+76%). See every month.
How do I file a complaint against Optio Solutions?
Complain to Optio Solutions in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Optio Solutions complaints come from?
Most come from Texas (216), Florida (124), California (100). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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